Current Alerts For This Business
BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around service issues and customer service issues. Regarding service issues, consumers allege that the business practices predatory towing practices and tows cars without notice. Consumers allege that their cars were towed even though they had a parking permit visible. Consumers also allege that they were towed from parking spaces that had no signage notifying them that parking was prohibited. Similarly, consumers allege this business tows cars from public and private establishments without management or law enforcement asking them to do so. Additionally, some consumers allege that their vehicle sustained damage as a result of an improper tow. Lastly, consumers allege employees are rude and unprofessional when talking over the phone or in person. Several consumers state they were hung up on while others state the business failed to return their call in a timely manner or even at all. Similarly, several consumers allege that the business failed to follow up with them after submitting a damage claim.
On June 3, 2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of June 24, 2020, BBB has not had a reply from the company.