ComplaintsforBone Yard
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Complaint Details
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Initial Complaint
11/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I called Bone yard Salvage yard to purchase a Abs Module for my 2012 **** Escape Hybrid. I spoke with ***** and after giving him my vin he assured me that he had one for my vehicle which is key because these vehicles unlike most have different versions of the same part for the same exact vehicle based on the vin, so the same 2012 **** escape hybrid assembly would work for one but not another. I was assured that this one would work for my specific vehicle and that they could ship it to me in *******. I made sure to ask as many questions as I could about warranty and returns because this was my first time purchasing a part unseen from a company I didn't know, that was on the other side of the country online without having a third party like Amazon or **** that would step in and hold the business accountable. Upon being told it was the right part, and could return the part if it didn't work or wasn't the right part but, I would just have to pay the shipping fee to return it to them we came to an agreement for $230 shipped, even though ***** after I asked many questions about different scenarios to make sure I covered all points to get my money back if it wasn't right and he said he really didn't want to do the deal we agreed to those terms because I thought maybe I was just paranoid and looking at worst case scenario. So they ship the part to me and I notice that the numbers on both parts of the assembly didn't match mine so I called ***** again and he assured me this part would work and I just needed to install it. Being skeptical I called 3 different local dealership parts department, 3 local salvage yards that did not have the part or even vehicle in stock and they all agreed including the shop that was going to install my part that it would not work for my vehicle. I called ***** again and he said they were all idiots and it would work, not trusting that I returned it and he said ok, only after receiving it he gave me $150 back $50 short if the agreed amount.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.