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Complaint Details
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Initial Complaint
10/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
it is a shame i can not give them minus ******, so people would never buy from them. the dealership of scammers !! everyone who works there and i mean everyone is a scamer!! i got scamed in the horrible way possible!!! read this first!!! i have all of the documentation, video, photo and audio proof up on request!!! i bought a car from them in march of this year (2023), spend 12k on the car, and oh boy do i regret it!!! when i bought a car same day i had a "check engine" and "low tire pressure" came up. the first day!!!! Next morning my car would not start, when i called the place and i was dealing with person named ab and he told me he will have his stuff and when he got back to me, he said that they will fix it, but they have to follow the "protocol", anyway to make whole thing shorter, we are in October now and my car never passed a emission test, I was stack to pay for Axel Fix or should i say it did for them when they they illegally reset the "check engine" ligth and next day, just think next day when i went it faild, they "tried to fix" catalytic converters and axle 4 times holding my car for a week and a half each time, my car still did notpass the emission test, catalytic converters cost almost $4000 to fix, i left with almost $2000 for all of the diagnostic papers and repairs so far. I hope that NO ONE ELSE would make same mistake as me and buy from them!!!! not even a pack of sugar should not be bought from them it would be something wrong with is guaranty!!! I wish that all that they did to me it will comeback to them handful!!! if anyone need prove that I tell the truth please reach out i will gladly provide it to them!!! I have 3 hours of videos of them scamming me and claiming that they had to work on my car for 2 weeks, knowing this is the ONLY car I have that was working!!!! After I picked up my car and watched the footage I was shocked and wrote them a demand letter, but they think they are invisible!!! I want and will
Business response
11/03/2023
in regards to the complains from our dear customer that bought a vehicle back in March. we sold our customer a vehicle that passed emissions and docs were provided to the customer and we also have a record of that. Here at Michael Auto Sales LLC we offer our customers to do their own pre-purchase inspection prior to buying any used vehicle offered for sale. we have all docs that we did the transaction by the book. Also we were helping our customer after the transaction with parts she needed for the vehicle at a discounted price and discounts on labor as well. please get in touch with us with any questions you may have in regards to this case. we appreciate you reaching out to ** and making sure we are doing business at a professional level.
Sincerely,
Michael Auto Sales LLC
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.