ComplaintsforUrban Motors Blue

• Initial Complaint

  10/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a one owner 2022 ****** Tacoma online in ******** from **************** at Urban Motors Blue on 8/29/2022. I have complained about the scratches since the delivery day on 9/12/2022. When the truck arrived at first glance from 30 feet away I could easily see a long ***************** on the door which turned out to be a deep scratch to the bare metal, as I got even closer there were several deep scratches to the bare metal then noticed them all over the entire truck. I first contacted the salesman ****** same day 9/12 as he was the salesman who was asked by me personally online, and on the phone to please go out, and take pictures of (any scratches), dings or damage that he sees. I was then told by him No Sir there are No Scratches it is perfect I see nothing at all which I was very serious about before making the purchase that I have saved all the wording in our emails to prove this. I realized it was (very high priced) however he would not budge or be talked down at all without even offering me free delivery or any break everything was paid by me personally making me believe it (must be flawless pristine with no damages so I jumped on it trusting his knowledge). I then began talking to ************** Service Manager who had told me he was sorry to take it to the closest ****** Dealer here to get an estimate which I did. I sent him the 5 pages worth of paper work to get this (repaired correctly) at a final cost of $3,685.27. I was told by him at this point he would inform the General Manager ************** to see what could be done however he promised to call me back the next day which he never did, and has just avoided me since. I then spoke to *************************** twice who was given my phone# to have ************** the General Manager call me however he has just (completely avoided me even the email) I have sent him. Here are a few pictures of only some of these scratches. ****

  Business response

  10/14/2022

  same as my email to you. we will pay for the buff and polish of your truck up to $200

  Customer response

  10/14/2022

  This $200.00 that you have offered me towards a cost of $3,685.27 for scratches that were not supposed to be there in the first place is completely unacceptable.
  Complaint: 18208579
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Business response

  10/20/2022

  We are rejecting his unreasonable request. Please close the case.

  Customer response

  11/09/2022

  I Did Not Accept the $200.00 because of the fact there is $3,685.27 worth of scratches to the bare metal of this truck that can not be buffed out as diagnosed by ***************************** as shown, that were not even suppose to be there in the first place.
  

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