ComplaintsforAnna's Glass LLC

• Initial Complaint

  05/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ****** Glass took my deposit and did not render service. It's been almost a year and they keep scheduling to fixed my window, but never show up to the appointment. This is a fraudulent business.

  Business response

  05/24/2022

  she was scheduled for saturday with a 3 hour window this original price was ****** we gave a great discount we fill that this client will not be happy no matter what we do
  

  
  

  Business response

  05/24/2022

  I want to start by apologize for any inconvenience this has caused we finished this job and this client  did not pay final payment and does not answer our calls i believe she made this complaint so she would not have to pay the final payment i my self ***** was in contact with her letting her know what was happening once again we do apologize to all involved the only way i can figure to resolve this is ******* does not have to pay the rest of the open invoice she has with us 
  thank you 
  

  
  

  Customer response

  05/24/2022

   
  Complaint: 17138333
  
  I am rejecting this response because: I filed the complaint on 5/3/22 and the contractors did not come out to my place until Saturday, May 14th after waiting for four hours from the original time scheduled. I have multiple records of text messages and phone call history for proof upon requests.

  Included is a text message to the owner, ********** that the window installed have major scratches and black marks that could not be removed upon his contractors multiple attempts to remove with window cleaning solution. There are scuffs on the outside which I have asked the contractor to remove/clean and they told me yes then drove off.

  Please note I have records of text messages and left multiple voicemail with no response from the owner over the last 8months+ to which service was agreed upon to be done within 3 weeks of my deposit. It has been well over 8months and they just came out a week and half ago. The contractor also left a huge mess in my living room and front porch. 

  All Im asking is  for a window replacement to which I ordered. I ordered a new window, and not one thats scratched with black marking. I will be happy to make final payment once my window is replaced. As of now, I have a scratched up window with black marking which is not what I paid for. 
  

  This is extremely unprofessional and unethical in doing business and its been a nightmare trying to meet a compromise. I be more than happy to have my deposit refunded and go else where but ********* refuse to refund me and have held my deposit over 8 months and now installed a bad window while requesting for a final payment.

  Please provide a new window before end of May 2022 and Ill make final payment or reinstall my old window and return my deposit. I will not give this contractor anymore of my time or excuses. 
  

   

  
  Sincerely,
  
  *******************

  Customer response

  06/01/2022

  Complaint: 17138333
  
  I am rejecting this response because: Stop insinuating that I file this compliant on the pretense that I did not want to make a final payment.

  As stated from my previous statement, I've filed the complaint on 5/3/22 and the contractors did not come out to my place until Saturday, May 14th after waiting for four hours from the original time scheduled. I have multiple records of text messages and phone call history for proof upon requests.

  I have returned the missed call, left a voicemail, and spoken to *****, whom told me several time she would call me back and never once have.

  I've a text message to the owner, ********** that the window installed have major scratches and black marks that could not be removed upon his contractors multiple attempts to remove with window cleaning solution. There are scuffs on the outside which I have asked the contractor to remove/clean and they told me yes then drove off.
  

  Please note I have records of text messages and left multiple voicemail with no response from the owner over the last 8months+ to which service was agreed upon to be done within 3 weeks of my deposit. 

  I will make final payment once ******* Glass complete a replacement with a new window with no defect before June 10th. I cannot not wait any longer as it has been over 8months now as of date. 
  
  
  
  
  Sincerely,
  
  *******************
   

  Business response

  07/18/2022

  we apolagize to ****** she does not have pay for our services we dont know what else to do to make this better
  

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