Business ProfileforThe Denver Shade Company LLC

I engaged with Denver Shade Company to install a pergola on my back patio. Denver Shade Companys lack of integrity throughout my interaction with them, poor project coordination and issue resolution, lack of communication and extreme delays led to the most frustrating construction project I have ever been a part of. I do have significant involvement in home improvement efforts to compare this to. My experience with remodeling my entire 1910 home, including adding a second story, was enjoyable as it was managed very effectively. That complete remodel took 8 months less time than the Denver Shade Companys installation of this 10x18pergola onto the back patio of that same home. Denver Shade Company stated that the overall timeline of the project would be 4-6 months and it was 1 year and 10 months (22 months) when work ended. The delay in starting the installation of the project was 5 months and communication was horrendous. The installation stage was expected to be 1-5 days per their provided project schedule, and it was over 299 days. Ongoing and continual issues plagued the installation. For example, the gutters were installed without the correct slope and were not draining correctly. I communicated this to Denver Shade Company multiple times and the concerns were dismissed. The gutters were finally addressed after the incorrect drainage led to a serious electrical issue. The extreme delays and issues encountered during this project showed Denver Shade Companys significant understaffing and overcommitment to other projects.Overall, this was a horrible experience, and I would not recommend Denver Shade Company.