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Find a Location

Rocket Pointe has 1 locations, listed below.

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    Business ProfileforRocket Pointe

    Apartments

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1255 Escalante Dr, Durango, CO 81303-8911
    BBB File Opened:
    2/16/2023
    Years in Business:
    6
    Business Started:
    6/13/2018
    Business Management
    • Ms. Lynda Dorko, Owner
    Contact Information

    Principal

    • Ms. Lynda Dorko, Owner

    Customer Contact

    • Ms. Lynda Dorko, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We were grossly mislead by the employee that got us to become residents. We were told we were paying a deposit. turns out it wasn't a deposit just the first months rent. Then we were told that the $400 per pet was a non refundable pet deposit. As it turns out this was also false, its a non refundable "Pet Fee". With that being said none of the pet fee is being subtracted from our final statement. We were told that the dented freezer in the unit had been paid for by the previous tenant and that we were to be getting a new unit. The new unit never came and now we are being charged for damages as well. We were told that the construction site we lived next too was only temporary. It was not. Monday through Friday sun up to sundown was construction noise quite literally about 10 feet from my window. I would just like them to drop the charges or at least apply the $800 from our 2 pet fees ($400 per pet) so we can both go our separate ways. They are trying to charge us over $1100. After all of the misgivings and just straight lies we received I would just like to part ways. I attached the final account notice along with the images they sent. I understand that the small dry wall damage and item removal was on us. but again I thought we had a deposit for these items to be deducted from, because an employee had led us to believe this.
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    Customer Reviews

    0 Customer Reviews

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