ComplaintsforRocket Pointe

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were grossly mislead by the employee that got us to become residents. We were told we were paying a deposit. turns out it wasn't a deposit just the first months rent. Then we were told that the $400 per pet was a non refundable pet deposit. As it turns out this was also false, its a non refundable "Pet Fee". With that being said none of the pet fee is being subtracted from our final statement. We were told that the dented freezer in the unit had been paid for by the previous tenant and that we were to be getting a new unit. The new unit never came and now we are being charged for damages as well. We were told that the construction site we lived next too was only temporary. It was not. Monday through Friday sun up to sundown was construction noise quite literally about 10 feet from my window. I would just like them to drop the charges or at least apply the $800 from our 2 pet fees ($400 per pet) so we can both go our separate ways. They are trying to charge us over $1100. After all of the misgivings and just straight lies we received I would just like to part ways. I attached the final account notice along with the images they sent. I understand that the small dry wall damage and item removal was on us. but again I thought we had a deposit for these items to be deducted from, because an employee had led us to believe this.

  Business response

  04/21/2023

  Good afternoon,

  Thank you for reaching out in response to this complaint.

  I have included all documentation in regard to the lease and move out.

  There is no room for misleading information regarding the signed lease contract. All was signed and agreed upon before the residents moved in, as is completed with all residents.

  We do not have control of City of Durango progression on building and construction. We are only aware of new construction when it begins. The lot was for sale for several years, and purchased for over a year before construction starts. We do not have control over that.

  We also offered a transfer to a unit away from the construction. The construction started at 7 AM and ended at 5 PM. That is normal for business of construction. Again, we can not control when someone purchases property to build upon it. We offered a solution of transfer which was denied.

  As you can witness from pictures, the replacement of carpet due to damages.

  Also which is included is the Move in and condition form which none of the claims regarding the fridge were listed.

  We accommodated this lease by allowing them to vacate the unit without a required 60-day written notice to vacate. Typically, which is listed in the signed contract there is a termination fee and a insufficient notice fee, which were not billed to this resident.

  We are a deposit free community, which was also acknowledged and signed in the lease. What this means is there is no required deposit.

  Pet fees and pet rent are separated from any deposits, they are a fee, which was also signed and acknowledged in the lease. There is no room to mislead anyone it is all stated in the lease contract.

  We work with all residents and make accommodations if we can. We are not sure why this complaint was made, we attempted to accommodate the resident and we did.

  Thank you

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