ComplaintsforR&D Construction

• Initial Complaint

  04/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Remodel of primary bath and kitchen counter & sink. Demo and remodel: Feb 14, 2024 - March 16, 2024. The contractor blew out an outdoor electrical outlet while changing kitchen outlet switches/covers. Did not accept responsibility (said house wiring was 'crossed') and did not correct despite our requests. The contractor did not change the water pipe valve for the new shower handle as I requested. This needed to be done so the valve would be compatible with the new handle set. When I used the shower for the first time, the handle was not secure - it was very loose. I called him about this, and he said there must be a missing part. He returned to our home and tried to fix the issue but could not - the handle would not sit correctly to be secured to the valve. He said he would try to find an alternate handle. Days later, he said we needed to call the shower set manufacturer and get a replacement. I asked him if he changed the valve as I had requested in the beginning, he said no, and that the 'valve is the correct size for the new handle set'. We cannot use the newly remodeled shower due to the contractor not correcting the issue of the loose shower handle lever. The shower valve is original from when the house was built in 1998, and CLEARLY is not the correct size. The valve will need to be changed out which means tearing out part of the wall. This contractor is irresponsible and unprofessional. He does not care about his work, nor how he leaves homeowners with a job to correct and finish.

  Business response

  05/14/2024

  We have gone above and beyond to do our best to make sure they were taken care of and happy. We already have discounted the cost. In my attempt to reach a resolution, I was denied by the homeowner due to their unwillingness to work together reach a resolution. We would be happy to maintain our record of excellence in providing a solution as long as all parties can remain amicable so we can assure you receive the highest level of service.

  Customer response

  06/14/2024

  Hello - Please see attached invoice that was paid the same day as the work was done.  It is not itemized but if that is needed, I will try to get that.  The verbal repair estimate that ******* ******** gave was $1400.00 to include labor, new valve and new shower handle.  

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