ComplaintsforMotel Durango
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Complaint Details
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Initial Complaint
09/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I stayed at this motel for a two week period. During the first week of my stay I complained to management of severe bed bugs in my room which had bitten my daughters all over their bodies. They moved us rooms and the same thing happened. While in the new room the maid service while cleaning our room stole $780 from my wallet. When I informed the management of this they canceled my reservations for the upcoming week which I had already paid for and they refused to refund my money of $860 and also kept my deposit of $250.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.