ComplaintsforSteel Building MFG
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Complaint Details
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Initial Complaint
05/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We contracted with *** of Steel Buildings MFG for the purchase, concrete, erection and project management of our steel building. We wrote a check for $17k on 12/23/2021 and have yet to see our steel building, have not been able to get an estimated date of arrival. As of today we have spoken with *** dozens of times, of which he is rude, off putting, condescending and incompetent. It took 6 calls to get our engineered drawings after 9 weeks- they were promised to have been done within 5 weeks. There was nothing but excuses as to why. When we got our plans they were not accurate or to the specifications we ordered and agreed to. We were told there would be a change order cost due to ***s inability to accurately document the colors we selected in December. He has been unable to do any part of the job he contracted to do. To date we have had to find our own concrete contractor- of which has talked to *** directly and who has been talked down to and told it is his job to install the bolts (this is NOT his job). We found our own erection crew no thanks to *** and he also has complained about the lack of professionalism. *** has FAILED us in every way possible. We do not have steel and it has been 21 WEEKS- WITH ZERO FOLLOW THROUGH AND OR TANGIBLE DATES.Initial Complaint
03/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a metal building for $42,000 from ********************* of Metal Building Manufaturing LLC in ********* ******** on Feb 18th, 2021. *** has been absolutely horrible to work with and only delivered a partial building to me November 18, 2021. He has been non responsive in getting me the correct components to my building. I have contacted a lawyer and will pursue legal action.Business response
04/05/2022
There is just nothing more than what I have sent her already confirming that she will be getting the black panels. She wants me to send her something more to confirm that this is what she is getting and I have sent her over the panel colors which all are black.
I don't have anything else that my plant will give me until I get the delivery date which I will give her once I get it. BTW this is the first email that I have seen about this issue through the BBB but I have been in contact with ******* when ever I get something new to tell her. I don't keep in contact just to let her know that nothing else is happened but only when the plant updates me
Panels are being made for her Nd will be shipped shortly. I wish that I could cut her panels for her building but I can not. We should know her shortly when they will be delivered.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.