ComplaintsforValentine's Marine Inc
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Complaint Details
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Initial Complaint
07/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently delivered my boat to ***************************** (Owner) of *********** Marine for work to be done on my outboard motor. I chose this firm based on being a manufacturers certified dealer. I brought my boat in the morning (7:30 am) of 28 JUN 22 with a commitment to have it done the next day (29 JUN 29). On the afternoon of the 29th I called several times without a response. I called again on the morning of the 30th and was told the work had been completed. I picked up the boat mid-day and went directly to the lake to test. The motor failed again (Water in Oil) within 10 minutes of operation. I took it back to them the next morning and ask that they complete the repair. One week later I was advised that they were told by the manufacturer to order a part and that once it arrived, they would repair and return the outboard. I called the manufacturer to confirm their recommendations, only to find out that they recommended evaluating the existing part and if determined to be faulty then to replace. The part was never evaluated, and they only ordered the part which costs $1,252.86. At this point I decided that based on their performance to date that I would pick the boat up and have another certified dealer repair the motor.I did take it to another dealer only to find out that the work Valentines performed was shoddy and not to the manufactures standard practices. Not only was the work shoddy, but the work was also incomplete and had to be redone. Also, additional work was required to bring the motor back to a point where they could continue with the repair. This cost me an additional $757.44, over and above the base $1,100.00 cost to complete the original repair.My recommendation is to avoid this company and to find another Marine mechanic to repair your boat. ***** made numerous promises and kept none.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.