ComplaintsforDISH Network, LLC

Cable TVs

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
08/05/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I cancelled service after 12 days because I couldn't read messages on tv without unhooking oxygen and getting closer to tv.original installer was asked if he could make it larger.he did.i asked if it could be made larger. He said it was as large as it would go.i talked to account executive,*** from **********,he said only way to help me with the cancelation fee was if he sent out a new installer.i asked if new guy was more qualified than original installer.he said no so I said it was a waste of time.next day I got cancelation bill e mailed to me. Dish broke this contract by not providing service I contracted. I could have saved a lot of money keeping their cheaper services.
Business response
08/12/2024
August 6, 2024

**************************
********************
*************, ** 40356

Re:          BBB Complaint #********
                **************** - *************

Dear **************:

On August 5, 2024, we received your complaint, dated August 5, 2024, filed with the Better Business Bureau.

You stated that after 12 days you disconnected your account,as you were unable to read the font on your TV. You were advised the only way to waive the early termination fee was to send another technician, but you declined as there was no guarantee the technician would be more certified. You requested a billing adjustment.

Our records indicate that when you contacted customer service on August 1, 2024, a technician visit was offered to you at no cost; however,you declined. You then demanded your service be disconnected and abruptly ended the call. The agent processed the disconnection, as requested.

DISH Network reserves the right to fix the equipment. As we were not given the opportunity to investigate and/or attempt to resolve these technical issues, the early termination fee is valid.

In the interest of customer service, the fee has been reduced to a $99.00 installation fee lowering your final bill from $566.56 to $185.56. Please note that this includes the $99.00 installation fee, box return fee and charges for services rendered.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

**************************;
Customer response
08/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
07/29/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been a Dish customer for 7 years and within the last 2 years I do not have one of the satellites available to use, besides other outages which Dish claims are rare, yet to get credit, you must spend hours waiting or performing tests on the equipment. Currently I was paying $97 as a courtesy for the loss of usage. I was never given a date when Dish was going to increase my bill by over 41% !!! Dish is not the same company I started with, issues above as well as sling issues, if customers had hours to wait in contacting Dish over these issues maybe they would be resolved ... I have !!!
Business response
08/05/2024
July 30, 2024

*************************
638 ******** Ct.
*****, GA 30809

Re:          BBB Complaint #********
                **************** - *************

Dear **************:

On July 29, 2024, we received your complaint, dated July *******, filed with the Better Business Bureau.

You stated that your bill increased without notice. You also mentioned that you experience signal loss due to receiving only one satellite transmission. You requested a refund.

A review of your account shows that on your June 27, 2024,bill you were notified that the last $40.00 credit had posted, as it reflects courtesy credit 12 out of 12. We apologize if you missed this. In the interest of customer service, the monthly courtesy credit has been renewed and your monthly rate going forward is $97.02. The balance will be updated within 24 hours.Please note that this credit offer does not lock in the rate, so it is susceptible to price increases.

The Signal Reliability Guarantee states that we cover outages due to signal loss, but you must contact us within 72 hours. Because you did not notify us in that period, a credit was not applied. Our records indicate that on July 1, 2022, and on November 4, 2023, our technicians notified you that your trees were causing line-of-sight issues. Please note that if you do not trim or remove the trees, you will continue to experience signal loss.

We decline your request for a refund.

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                *****************************

Customer response
08/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
07/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been a faithful Dish customer for years. The programming has gotten terrible and the receiver keeps resetting itself. I've tried contacting them to get this fixed only to get disconnected. I called today to cancel my service and they tried to renew my service. I told them I just wanted to disconnect it. He persisted and when I demanded to disconnect my dish he started telling me I need to climb on my roof and remove the dish, pack it up and send it back then pack up the receiver pack it up and mail it back. He told me to return the remote or I would be charged for it. When i signed up I had to pay for the remote.I have proof. When I was asking him how am I going to get the receiver off my roof he said I was cutting out this must be a bad connection. Then hung up on me. I'm handicapped and can't climb on my roof. Also they didn't come back to remove the old dish after they installed the new one. Just left it on the roof.
Business response
08/05/2024
July 29, 2024

***********************
***************************************** SW
******* of ***, VA 24120

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. ****************** July 29, 2024, we received your complaint, dated July 28,2024, filed with the Better Business Bureau.

You said that you tried to cancel your service because of technical issues you experienced; however, when you called in to do so, the agent was argumentative and told you that you would have to climb on the roof and remove the dish and return it. You requested that your account be canceled and the $10.00 early termination fee (ETF) waived.

I reviewed your July 28, 2024, call which lasted 14 minutes and 59 seconds. The agent attempted to retain your business, but he did not pressure you at any time. In addition, at 12:56, the agent requested that you return the **** At 13:05 to 13:15, you said that you would not be able to do that because you are handicapped. At 13:17, the agent informed you that he would waive the requirement to return the **** At 14:51, the agent informed you that he had already scheduled the cancellation of the service.

As a courtesy, I waived the $20.00 equipment return fee and $10.00 ETF.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                *****************************
Initial Complaint
07/28/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My Dish network service was interrupted because I was late on payment. They bill a month ahead. They kept raising my rate so I had the service disconnected and set their equipment back. They are still saying I owe for two months, March- April and ********** But my service was off and I paid for the time it was on. They are trying to charge off $248.59 that I dont owe.
Business response
08/05/2024
July 30, 2024

***********************
***********************************
Catawba, ** 28609

Re:          BBB Complaint #********
                **************** - *************

Dear **************:

On July 23, 2024, we received your complaint, dated July 19, 2024, filed with the Better Business Bureau.

You disputed your account balance of $248.59. You requested it be removed from your account.

Our records indicate your account balance was last current on February 24, 2024,following a payment of $128.50 for service rendered up to March 10, 2024. Your service was active for the full billing cycles of March 11 to April 10, 2024,and April 11 to May 10, 2024, and part of May 11 to June 10, 2024. One payment of $149.90 made on April 22, 2024, was received during the time your service was active from March 11, 2024, through the disconnection date of May 23, 2024.The balance was $161.90 after this payment.

The review of your billing confirms that it is accurate, and the $248.59 balance is valid.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***********************************
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **************************
                ******, CO 80210

                *****************************
Initial Complaint
07/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dish Latino Advertisement promotion for new customer that signed up for Dish Latino would receive a 300 **** Debit Card once signed up with automatic payment option. I called Dish approximately March 2024 and signed up for Dish latino service and the agent said I would be receiving a ******************************************************************************** there was a process for claiming the gift card. After a month of being connected, I called Dish customer service and the agent told me I had to activate the **** credit card on the website and she talked me through the process. Once finished with the process and I received confirmation on the website my request was finished and it would take 2 to 4 weeks to process but not sure about the number of weeks to process. July 26, 2024 I called customer service to check on the status of my gift card and they said the offer had expired. This is a total scam of offering a gift card and not telling the customer there is a process to get the gift card and there is a timeline to request it.
Business response
08/05/2024
July 30, 2024

***********************************
2525 ********
*******************

Re:          BBB Complaint #********
                **************** - *************

Dear ********************:

On July 29, 2024, we received your complaint, dated July 26,2024, filed with the Better Business Bureau.

You stated that when you signed up for services, you were promised a $300.00 gift card. You indicated that despite calling in several times about this, you have yet to receive it. You requested the gift card offer be fulfilled.

Before redeeming your gift card on mydish.com, you must meet the following requirements:

Your account must be active for 31 days from installation.
You must pay your first bill.
Your account cannot be in DISH Pause or disconnected status.
You will receive an email when your gift card is ready to be redeemed, once you have met all requirements.

A review of your account reflects that on March 12, 2024,you were sent an email informing you about the gift card redemption process;however, it was never redeemed/followed.

In the interest of customer service, a $300.00 credit has been applied to your account in lieu of the gift card.

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

**************************;
Initial Complaint
07/26/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
After multiple times via chat, telephone, I had to research for a viable way to communicate with DISH NETWORK:This is my WRITTEN NOTICE TO CANCEL THIS ACCOUNT IMMEDIATELY, ACCOUNT #****************. I HAVE RELAYED MY CANCELLATION OF ACCOUNT #**************** MULTIPLE TIMES TO DISH CUSTOMER SERVICE, AND VIA CHAT, I HAVE SCREENSHOT COPIES. I ASKED TO SPEAK TO THE CUSTOMER SERVICE SUPERVISOR AND WAS IGNORED AND HUNG UP ON. I REQUESTED AN EMAIL ADDRESS AND PHYSICAL MAILING ADDRESS AND WAS DENIED, STATING DISH NETWORK DOES NOT HAVE EITHER TYPE OF ADDRESS. THOSE ITEMS HAVE BEEN RERTAINED WITH A ****** SEARCH. DISH TELEPHONE WAIT TIMES ARE OVER 60 MINUTES TO CANCEL SERVICE, WHICH IS UNREASONABLE AND NOT CONDUCIVE TO MY EMPLOYMENT. THIS IS MY OFFICIAL DOCUMENTATION OF CANCELATION.THE DISH BOX ***** WBEXNCE212PH, R1946684133, WAS RETURNED TODAY VIA BEST BUY, ****. Without direction from DISH NETWORK, and left as a consumer to figure it out myself, the (7.5 year old equipment) was recycled as per the information on the internet.. under DISH NETWORK EQUIPMENT:Where do I send my dish equipment back ?to?Simply bring your inactive DISH equipment to the customer service desk at a Best Buy location near you. It's that easy!THE ACCOUNT HAS BEEN SATISFIED AND IS CLOSED WITH A ZERO BALANCE.Hello, ******************* You paid $111.93 USD to DISH Network LLC Transaction ID Transaction date 04F522869V866893M June 11, 2024 Merchant DISH Network LLC *************** ****** 6/11/2019 $111.93 AFTER THIS PROCESS AND AFTER EXPERIENCING DISH NETWORKS LACK OF GENERAL CUSTOMER SERVICE AND RUDE AGENTS TO CLOSE AN ACCOUNT, I WILL NOT REACTIVATE NOR RECOMMEND DISH NETWORK SERVICES. I AM LEFT FEELING FRUSTRATED AND MISTREATED.
Business response
08/05/2024
July 30, 2024

Ms. *******************
696 Mohican Ln.
************************

Re:          BBB Complaint #********
                **************** - *************

Dear **************:

On July 29, 2024, we received your complaint, dated July 26,2024, filed with the Better Business Bureau.

You said that you have experienced difficulty canceling your account. You indicated that our agents were not helpful and you were told you were not allowed to cancel your account. You also stated that you are being told you
will have to pay a fee for not returning your ***** receiver, as you dropped it off at Best Buy.

When we spoke on July 8, 2024, I informed you that we had spoken on June 12, 2024, and completed your disconnection request. We discussed the return of the ***** receiver, which you did not agree with as you had dropped it off at Best Buy based on the ****** summary you included. However, you did not review the full document to see that the ***** receiver was not obsolete as you believed.

We regret that you had issues disconnecting your account.

Please note, the unreturned equipment fee for the ***** receiver remains valid.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

*********************
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

*********************
Customer response
08/05/2024

Complaint: 22048460

I am rejecting this response because: Due to Dish Network's refusal to assist me on multiple occasions, via chat, their customer service line(in which when I asked for additional help by a supervisor, I was hung up on). Additionally, Dish Network refused to provide and email address and physical address, stating "the company did not have one. Dish Network DID not provide timely and adequate instructions for their equipment. It is NOT the consumer's responsibility to research, additional "links" to find information, which should be provided to their customers.
As a consumer I did my due diligence to close my account, pay my bill in full, and properly take care of equipment. Their current ratings with the BBB and other consumer affiar organization corroborate my case.

Sincerely,

*******************
Initial Complaint
07/25/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I got service then when I canceled It, I payed for the service that I got, until last month they want to charge me more because they said I had a contract. A contract which I didn't sign.
Business response
08/05/2024
July 26, 2024

***************************
**************
***********, ********

Re:          BBB Complaint #********
                **************** - *************

Dear ************:

On July 26, 2024, we received your complaint, dated July 25,2024, filed with the Better Business Bureau.

You stated that you paid for the services provided, but you were charged more due to a contract when you canceled your account. You indicated that you did not sign any contract. You requested a billing adjustment and correction to your credit report.

Normally, technicians will provide customers with a tablet or mobile device allowing them to digitally sign contracts and service agreements; however, as a result of the Covid pandemic, we implemented a protocol where, by request, a customer can acknowledge a contract/agreement by providing a four-digit security PIN, which is used in place of their signature.A review of your account reflects that you elected to sign the commitment with the technician using a PIN. Our records also indicate that you signed up for services under the Canelo 2022 offer. This provided the boxing match at no cost;however, it indicated that a two-year commitment would be required. Please note that you were advised of the commitment and early termination fee when you set up the account.

As you did not fulfil the two-year commitment, the early termination fee on the account is valid. Please note that the final balance on the account of $218.97 consists of $140.00 for the early termination fee and the remainder for services rendered up until the disconnection date.

We decline your request for a billing adjustment. Please note that once the outstanding balance is paid, it will be reflected on your credit report as such.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

**************************;
Initial Complaint
07/23/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had service for 20 days on one TV we were supposed to have two TV'S hooked up, and they never could correct where they could get service on the 2nd TV. When they come out to start the service they gave me papers and told me to sign them and that I didn't have to read them or anything. So I trusted the gentlemen and signed them, which I found out that I signed the contract stating that the I cannot cancel without penalty so they didn't disclose this but they had my signature but it is not my signature. But I did include in the pictures what my signature looks like and it's not the same signature that they have on the contract. They have sent the $502.73 to us to pay for equipment we returned. But they said it was breach of contract which was not explained fully for me to sign.
Business response
08/05/2024
July 24, 2024

***********************************
******************************************************************************

Re:          BBB Complaint #********
                **************** - *************

Dear ************************:

On July 24, 2023, we received your complaint, dated July 23,2024, filed with the Better Business Bureau.

You stated that you had service for 20 days on one TV instead of the two intended. You indicated that this issue was never fixed. You also disputed the signature on the commitment and said that you did not sign the contract. In addition, you said that you received a $502.73 bill for equipment that you returned. You requested a correction to your credit report and a billing adjustment.

A review of the account reflects that on May 1, 2024, a technician visit was completed to correct the issues with the second TV.

Please note, the signature that is gathered is not on a paper documentit is on an electronic tablet. The electronic stylus used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted.

On May 17, 2024, we received a request to disconnect the account. ********************** reserves the right to fix the equipment. As we were not given ample opportunity to resolve any technical issues, an early termination fee was charged when the account was disconnected. The $502.73 bill you received was for the early termination and box return feesnot unreturned equipment fees. In the interest of customer service, the early termination fee has been reduced to a $99.00 installation fee and your account has a $121.73 balance. Once this is paid, it will be reported to the collection agency as such.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

**************************;
Initial Complaint
07/21/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ive been charged for a PPV event that I didnt order or watch. Company representative said they will not reverse the charge and lied saying that it had been viewed when I know it was not. They offer no recourse for their billing error
Business response
07/30/2024
July 23, 2024

************************************
*********************
****************

Re:          BBB Complaint #********
                **************** - *************

Dear *****************:

On July 22, 2024, we received your complaint, dated July 21,2024, filed with the Better Business Bureau.

You stated that you were charged for a pay-per-view you did not order. You requested a billing adjustment.

Our records indicate that the pay-per-view event, AEW:Dynasty, was ordered via your remote on April 27, 2024. Please note that it does take multiple button presses on the remote to confirm the order.

To prevent unwanted orders from taking place, we highly recommend enabling parental controls on the receiver. For more information on how to do this, please visit ******************************************************. The pay-per-view limit on the account has also been set to zero, which means that if you want to order any movies, they would have to be paid for prior.

In the interest of customer service, the charge of $49.99 has been reversed.

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

**************************;
Customer response
08/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
07/20/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had a very unpleasant phone conversation over an email I had received from Dish Network claiming I had not taken advantage of a new promotion that was offered. The email did not specify any amounts of savings but asked me to click a link which directed my to the mydish website. It asked me to click an accept the new offer without any amount shown. I called Dish and was told there were no promotions available to me and my monthly fee would be increasing over $50 per month. I told them I could not afford that and they forwarded me to loyalty group. After a very thorough search they were unable to match my current monthly fee. Although they did offer a discount it was not in my budget. I told them If they could not match the current fee then I would have to find an alternative service. She told me that was not available and if I did not accept the current promotion then I would pay their current high fee. I told her to go ahead and cancel my service and she said she was going to charge me $20 for each box needed to return their equipment. I was in shock as it seemed she was trying to punish me for refusing her offer. New customers were paying less then me for the same package and i have been with Dish for 3 years. My main complaint was that when I called to question the latest promotion it was early morning and I was at work, When I had her cancel my account I thought they would give me at least the rest of the day before turning off the service. ****, as soon as I hung up my wife who was at home and had no idea what was going on called me and said the service was no longer available and had cut off in the middle of her show. Why couldnt they have left it on long enough so I could set up an alternative? Im sure I had paid for the full day. It was pure retaliation and completely severed any future business relationship we will have in the future ********SHAME ON YOU DISH NETWORK**********
Business response
08/05/2024
July 28, 2024

***************************
********************
******, OK 73072

Re:          BBB Complaint #********
                **************** - *************

Dear ********************:

On July 22, 2024, we received your complaint, dated July 19, 2024, filed with the Better Business Bureau.

You stated that after your promotional offer ended, no new promotion was available to lower your monthly rate to meet your budget, so you canceled your service.However, you expressed concern that your service was cut off immediately without warning. You are also dissatisfied with the customer service you received. You requested a refund for the issues experienced.

When we spoke today, I informed you that disconnection requests are processed within 15 minutes. You indicated that most of your concerns were resolved already, and your complaint was primarily due to the service being cut off midday. You did request for the equipment return fee to be waived. I applied a $17.00 credit to cover this fee and your account now has a zero balance. You said this resolves your complaint.

We strive to provide excellent service and we regret that your experience was unfavorable.

Sincerely,

***********************************
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **************************************
                ******, CO 80210

                *****************************

Customer response
08/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookie Preferences

Necessary Cookies

Functional Cookies

Performance Cookies

Marketing Cookies

Find a Location

ComplaintsforDISH Network, LLC

Need to file a complaint?

Complaint Details

Showing all complaints

Filter by

Initial Complaint

Business response

Customer response

Initial Complaint

Business response

Customer response

Initial Complaint

Business response

Initial Complaint

Business response

Initial Complaint

Business response

Initial Complaint

Business response

Customer response

Initial Complaint

Business response

Initial Complaint

Business response

Initial Complaint

Business response

Customer response

Initial Complaint

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary