Business ProfileforAnacs

February 12,2024. I paid tonANACS $543 for grading of 17 Silver Half ******* Dollar coins. This order was supposed to be ready in March 4th. March 27 I sent them an email asking for update since the order was 3 wakes late. They responded me saying that delay was happened bc my order was sent to a consultant out of house and that will take another week. April 10, 2 weeks later , I sent another email for update, was told that order was nearly done, but took another 2 weeks to receive it on April 24,2024. As soon as I open the package I noticed that at least the two more valuable error coins with a possible value by the error as per record of prior sales would be over $300K. It took 1 week until a received an email from ******************************************** very simple: if you would like to discuss please call me. I sent him an email with a HR pictures showing that the coins they sent me was not the one I sent them but most important also sent him pictures on HR where clearly the coins I received was altered in a way to look similar and with some details that mines that could almost look the same but obviously it wasn't . I explained him that I got in touch with the secret service and that they asked to get a police report first and that after that and with the proof I have they will intervene to investigate and that my intention bc they sent coins out of house anything could happened that probably there was the mistake and that my only intention was to get my original coins back. His answer in less than 24 hrs was: I have looked into the order and found no reason to believe we didnt return the same coins, if you to talk about this game a call otherwise consider this matter closed. I asked him: what order did you look if order is with me? why you got delay on order? why was sent out of house and how you can showed that wasn't changed? why you failed to provided or explain me about security protocol and why are you forcing me to only discuss over the phone. Silent