Business ProfileforShane Co.

On 5/17/24 I ordered bold daily hoops , prior to ordering I called on 3 diff occasions to confirm weight of earrings which was supposed to be 4.5grams as well as width since that was not posted in description. Each time I was assured they weighed 4.5 grams and were 2.4mm wide , I received earrings and one had smaller opening and only weighed 3.3 grams as a pair , I talked to customer service and was sent a return label and was assured theyd make sure replacements were perfect and correct weight . They stopped responding , then a manager contacted me to explain there was a mistake and the earrings only weigh 3.3 grams but hed seen what the weight was supposed to be himself . I did eventually get a refund however was told theyd do what they could to make this right - so ****** is mamager I was speaking to name - tells me he can get me the correct weight - if I pay 1020. Plus tax , the original amount I paid was 563. Which included tax , I do not consider giving me double the price to get the weight I was assured I was getting the 3 times I called as well as the description online states - thats not making a single thing right .