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Find a Location

iLending has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • iLending

      7257 S Tucson Way Englewood, CO 80112-3905

      BBB Accredited Business

    Business ProfileforiLending

    Loans
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.77/5stars

    Average of 685 Customer Reviews

    Customer Complaints

    55 complaints closed in last 3 years

    12 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/22/2013

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

     

    iLending is a lending service that offers loans and financial services focused on automotive refinancing.

    Products & Services

    Auto Financing Services

    Business Details

    Location of This Business
    7257 S Tucson Way, Englewood, CO 80112-3905
    BBB File Opened:
    9/21/2012
    Years in Business:
    17
    Business Started:
    1/31/2007
    Business Started Locally:
    1/31/2007
    Business Incorporated:
    1/31/2007
    Accredited Since:
    11/22/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    6:00 AM - 7:00 PM
    T:
    6:00 AM - 7:00 PM
    W:
    6:00 AM - 7:00 PM
    Th:
    6:00 AM - 7:00 PM
    F:
    6:00 AM - 7:00 PM
    Sa:
    8:00 AM - 5:00 PM
    Su:
    8:00 AM - 5:00 PM
    Business Management
    • Ms. Stephanie Meinerz, COO
    Contact Information

    Customer Contact

    • Ms. Stephanie Meinerz, COO
    Additional Contact Information

    Website Addresses

    Industry Tip

    BBB Tip: What to consider when researching personal loans

    Customer Complaints

    55 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/07/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    I placed a phone call to get my car refinanced. My credit is very questionable at the time and the representative name ******** was able to help me get some refinancing. My mother is a cosigner on my loan and has great credit. Our interest rate only went down two points but I was happy to take the offer. I specifically asked after I was approved if I would be pay any additional payments on the term of my loan. I had original loan terms for 72 months and had already paid a year on the loan. The question was is there going to be any extra time added onto my loan? I was told no. When I looked at the contract with my new loan terms, it was back to 72 months. What that means was I'd already paid 12 months and then I'm back to my original terms of 72 months when I asked that specific question. I was told there would be no extra time added to my loan. This adds 12 more months onto my loan once once again, although my payments are a few dollars lower, it adds 12 months on to it. Therefore, adding more money onto the loan terms. This was not my objective and when I did call and question ******** he told me that he explained everything to the best of his ability and that I was yelling at him. My voice might have been raised. I will admit that but it's more like frustration because I really really did not want more time on my loan. The objective was to save money. Not spend more money or time. I have since then reached out to management and waiting for a phone call to explain how I could be so stupid and not understand what you said. I'm not a stupid woman, but now I feel like one. Beware everybody? Watch how wording can confuse you, because I think I fell for the oldest trick in the book. In the meantime, people should be aware of how things go. Make sure of your load terms. I asked a question I was misinformed and now let's see what happens. Okay, I will update when I hear something
    Read More

    Customer Reviews

    685 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jesika k

    5 stars

    07/08/2024

    ******************** is THEE BEST! super thorough and helpful! She got me a great rate and was patient with me the entire time.

    iLending Response

    07/11/2024

    Thanks for the great review, ******. It was a pleasure serving you as a customer.

    Local BBB

    BBB Great West + Pacific

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