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ComplaintsforSlumber CBN
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered and paid for 2 products from Slumber CBN The products never arrived. **************** refused to help. No solutions offered and would not escalate my call to resolve the issue Order #*****] (October 20, 2022)ProductQuantityPrice CBN Capsules - 300mg (60 Count)cbn-concentration:300mg (60 Count)1$59.95 Full Spectrum CBD Sleep Gummies With CBN + THC1$59.95 Subtotal:$119.90 Discount:-$17.98 Shipping:$4.95 via **** Shipping Payment method:Credit Card Total:$106.87Business response
11/10/2022
BBB,
Our customer support team received a call from **************** (DG) regarding a package moving slow in the **** system. Order #***** was placed by DG on 10/20/22. Order was packaged and shipped on 10/21/22. Tracking attached shows order #***** being shipping and scanned into **** system on 10/21/22. Unfortunately packages may move slow depending on **** staffing and workload. DG's package was moving slower than normal but not showing lost. As a business, we have been instructed by **** to trust the system will work and that packages will be delivered. DG called on 11/3/22 trying to locate her package. We informed her the package was moving slow but not lost and that the package would deliver. DG was unhappy with the response and wanted to speak with manager. **************** rep informed DG someone would contact her soon.
Manager (myself) called shortly after. DG was upset about poor customer service and felt like she had been dismissed. I apologized, informed **** was confident the original package would arrive. DG did not agree, I offered a replacement order with additional free product. DG said if a replacement order was sent and both arrived she would pay for 2nd order. Very civil conversation, DG informed me she had called the BBB and that she would call in and remove the complaint. Both orders arrived, Slumber has not sought payment for second order. Slumber hoped the second order was not only a sign of good faith, but a way for DG to share products with friends or family. Tracking attached shows replacement order shipping out 11/3/22 expedited through UPS.
Package 1 tracking (****) - 9400111206213898157525
Package 2 tracking ***** - 1ZY7115W0334532639
Both orders arrived, no loss of funds, no loss of product.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.