ComplaintsforActive Junky, Inc
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Complaint Details
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Initial Complaint
02/16/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have a cashback account ************************* In my account, there is amount of $324.14 which I did not get. It has been a long time and I am very anxious. I need the check with the same amount to be sent to my shipping address ***************************************************** as soon as possible.Business response
02/17/2023
Hello,
After reviewing your account under the email address ************************ it appears there was a check sent to you in the amount of $324.14 on 11/10/22, but the check has not been cashed. Given this information, it appears your check was lost in the mail. It looks like you updated your account on 12/30/22 to be paid through Paypal vs being sent a check, and your most recent Cash Back payout (on 2/10/23) was successfully delivered (and claimed) to the Paypal email address you have on file in your account. We've put a stop payment request on the check that was issued to you in the amount of $324.14 so that we can issue you another payment. If you would like that payment to be issued to you in a Paypal payment to that same email address, we can get that payment sent to you today once this BBB complaint is marked as resolved and removed. If you would like a check sent to the address mentioned above of *******************************************************, you will need to log into your account and update your payment preference method, along with this new address so we can get the check issued again. Again, please also mark this complaint with the BBB as resolved so we can get you taken care of. We have you update that information and go through a verification process to ensure the payment is going to the correct person, and the owner of the Active Junky account. Please also feel free to reach out to our customer service team at ************************************************************ if you have any issues moving forward, or would like to discuss this issue in more detail. We're happy to help when these issues arise, and it's much easier to communicate through our **************** portal rather than the ******************** system.Please let me know if there are any additional questions.
***********************
VP of Operations
Active Junky
Customer response
02/18/2023
Complaint: 19415144
I am rejecting this response because: I would like that payment to be issued to me in the amount of $324.14 in a Paypal payment to that same email address ************************* Thank you!
Sincerely,
*******************Business response
02/23/2023
Hi there--
A payment was sent to the paypal email address ************************ on Monday, 2/20 in the amount of $324.14. The transaction was marked as completed in Paypal and I've provided a screenshot attached that shows the payment completion to the email address noted here.
Please let us know if there are additional questions we can help with.
***********************
Director of Account Development
Active JunkyCustomer response
03/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
11/18/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
DO NOT TRUST OR DO BUSINESS WITH THAT SCAM COMPANY. Active Junky canceled and stole my +$2k cashback without any explanation that I accumulated in +6 months. I have an e-commerce business and was using Active Junky as a cashback processor until I realized that they cleared up my approved transactions from the next check. They didn't send the first check that gets sent out every 3 months and kept me waiting for another period. After waiting 3 months more they have canceled approved transactions totaling +$2k. The transactions still appear on my transactions page but they didn't count this into the check amount and now they magically disappeared. I contacted the company a week ago and got no answer yet. I could have used other cashback stores and gotten my cashback but they stole my +6 months of cashback! Do not get into the trap! Don't trust the amount in your account because they will clear it up once they need to make a payment to you!Customer response
11/22/2022
Hello,
case number is 18435268
My complaint has been resolved and I want to remove this case. Please advise
Thank you,
*************************
**********Initial Complaint
09/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Company's only customer service agent pretends to not understand the issue and cause you to e-mail you 6-8 times for every single cashback. Plan seems to be causing so much time that customer just gives up. You get a copy and paste no matter how much you break down and how many receipts you show. Complete scam. Unacceptable.Business response
09/29/2022
Hi B,
I wanted to get in touch to summarize the current situation on each of your orders with Sunny Sports that did not track. To preface the notes below, even if the dates on the orders are incorrect (if both are shown on 9/24) our main priority is to ensure you're getting Cash Back on these orders, as sometimes dates can get mixed up between when orders process and/or ship.
Order S2022092018395487039
This order was tracked by Sunny Sports, but it appears the amount tracked for the incorrect amount and according to your receipt, the total on the order should have been $189.57 (before taxes). We currently have a ticket open with Sunny Sports for the difference in purchase price of $79.24 (since the order originally tracked for $108.33). So we don't have to wait for Sunny Sports to resolve this, we went ahead and updated the Cash Back on this order with an additional $3.17 updating the full Cash Back on this order to $7.58.
$189.57 Purchase Price
4% Cash Back
$7.58 in Cash Back (shown in your account at this time)
Order S2022091906012598309
This order did not track correctly and we went ahead and submitted a ticket into Sunny Sports in the amount of $98.59. To speed the process along, we've manually updated your account to receive 4% Cash Back on the order in the amount of $3.94.
Purchase Price of $98.59
4% Cash Back
$3.94 in Cash Back (shown in your account at this time)
Please let me know if there are any additional questions.***********************
Director of Account Development
Active Junky
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.