Business ProfileforRowdy Roddy Painting, LLC

We contracted with Rowdy Roddy Painting to paint the entire interior of our newly purchased home (built in ****) in February 2022. In August 2023, we are still dealing with the consequences of that decision. Latex paint was applied over existing enamel on doors, trim and baseboards throughout the house. It did not adhere, and peeled off easily on contact. Ceilings that were to be painted with flat paint, were painted with an eggshell (semi-gloss) finish. They came back, and made some effort to address the problems, but did not fully correct them. Paint continues to flake off or peels off completely, making it necessary to painstakingly strip paint from trim and baseboards and properly prepare the old enamel surface so that latex will adhere and hold up to ordinary use and living. These ongoing headaches would have been avoided had Rowdy Roddy Painting supervised their crew; had taken the time to properly assess the existing surfaces and prepare them as necessary before applying latex paint over enamel; and made more than a cursory effort to correct their careless mistakes.

To ********************,

I do want to say that I am sorry you are going through this situation still after over a year and a half later. We do everything we can to not leave a customer with a bad experience when we finish a service, and not being able to provide you with what you wanted is something that we as a company have learned from and adjusted our processes to account for when necessary. 

I understand the headaches and issues you are going through,and truly feel sorry for the situation because I know it's a long and labor-intensive process to fully strip the things you mentioned around your home. However, as I mentioned when I left your project, these issues would have arisen regardless of who you had paint your home. This was an issue that was lying in wait, unforeseen, and we just happened to be the ones to expose it after we painted. I continued contact with you throughout the project, I brought in a manufacturer's representative to explain what was going on and spent long hard hours after the fact to fix the things we could on the main floor. We did not leave you high and dry, we did fix all other issues that happened like the ceiling sheen being wrong and other touch***. I made sure that you were fully aware of what had happened and how the situation occurred.

I do feel it's unfair to write a review like this over a year and a half later when I did come back and address the issue as well as communicated with you. I understand how you may be going through a tough time,but I would ask that we remove this and move on from the issue if you could see it in yourself to do so.

This situation has only ever happened this once in over a decade of doing this line of work and hasn't happened since. But it is your right to do what you want and that can be respected.

TO ANYONE ELSE READING THIS, PLEASE ALLOW ME TO EXPLAIN THE SITUATION IF ITS STILL HERE...

After we finished painting the interior of the house, we were contacted about peeling paint around doors and a few areas that baseboards had been scuffed while moving in along with a couple other touch *** that we missed during our final walk. The customer was worried the paint wasn't sticking in areas because it came off in large sheets.

We went by the home, and tested the original layer for being oil based after seeing how it was coming off. And it did happen to be oil based, which is highly unusual here in ********. Oil based interior paint isn't allowed to be sold in ******** anymore because of the new VOC laws that have been in place for few years. We had no reason to believe that the original paint that had been applied would be oil based. It looks and feels just like any other semi-gloss paint would and you can't tell just by looking at trim on a wall.

We as contractors can't get paint like that here anymore,however homeowners can still order it from out of state or use an older product that someone may have had left over in storage or old inventory. And that is most likely what happened here.

We offered to sand, prime and repaint the doors and baseboards that were showing issues, and began to completely strip down doors and trim throughout the home. When we started really getting into what was going on, we realized that not only was the outer layer we applied not sticking, but the layer that was originally there was not sticking either (the oil based). That was because the paint that was used two rows back was lacquer based.

Meaning the oil-based layer couldn't stick to the lacquer layer, and our latex based layer couldn't stick to the oil based one. Even if the customer had done nothing and we hadn't painted a single thing, he would still have chipping paint and pieces falling off because it was simply a matter of time before that oil-based layer fell off from "ordinary use and living".

This situation would have occurred eventually, regardless of which contractor took this job. The oil-based layer that was on there when we arrived wasn't sticking to the original lacquer-based layer, and so eventually would have issues when pressure is applied. When we applied the latex paint, it only exposed the unforeseen issues layers back.

When the issue arose, we tried to fix what we could by stripping what we could on the main floor, rails and doors downstairs. We then primed them with an extreme bond primer per the manufacturers guidance and repainted them. I brought in a manufacturers rep to make sure this wasn't something we did wrong, and we were assured that this was just an unfortunate thing that happened but couldn't have been prepared for without literally damaging the trim and doors to test it ahead of time. And there was no reason for us to believe we had to do that.

At the end of the project, when we sanded multiple doors and all the rails and did what we could for the home.... Going well beyond what I promised on my contract, we shook hands and I apologized then that this was the situation. Having done that, and not actually leaving the customer high and dry like others would have, I do feel it's unfair that over a year and a half later he would come back and try to hurt my company by writing this.

But I hope that any future customers reading this all the way through can tell that this was a one-off incident. It would have happened no matter what, hasn't happened before and hasn't happened since.

Again, I'd like to apologize to the owner, but I really hope he can find it in himself to realize the situation wasn't done out of ill intent and take this down.