Business ProfileforGreystar Property Management
Current Alerts For This Business
On February 17, 2022, Better Business Bureau recognized a pattern of consumer complaints filed against Greystar Property Management regarding repair and service issues. Consumers allege the rooms are not clean and up to standard when arriving. Consumers have also stated they are not receiving their deposits back and are being billed for things that were damaged prior to check in. Additionally, consumers claim Maintenance is not answering calls or providing services when needed and rooms are not being cleaned daily.
On February 17, 2022, BBB reached out to Greystar Property Management for a response. As of October 13, 2022, Greystar Property Management has not responded to BBB.
Specifically, Greystar Property Management claims, "With a winning strategy and a focus on people, Greystar continues to meet that need, guided by the Mission of enriching the lives we touch by doing things the right way. We will be known for excellence in creating value at the individual property level and will have a performance metric system to keep ourselves accountable."
According to BBB’s Code of Advertising, advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided. Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation. Claims relating to performance and results should be backed up by reliable evidence. Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation.
A formal written request to substantiate these claims has been emailed and mailed to Greystar Property Management. on January 21, 2022. As of February 14, 2022, BBB has not received a response from Greystar Property Management.
At-a-glance
Related Categories
Business Details
- Headquarters
- 5445 Dtc Pkwy Ph 1, Greenwood Village, CO 80111-3045
- Headquarters
- 465 Meeting St # 500, Charleston, SC 29403-4832
- BBB File Opened:
- 1/13/2005
- Years in Business:
- 31
- Business Started:
- 1/1/1993
- Business Started Locally:
- 1/1/1993
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 22200
- Alternate Business Name
- Sage at Panorama
- Novi at Lowry Apartments
- Greystar Management Services, L.P.
- Business Management
- Ms. Debby Morgan, Management Coordinator
- Contact Information
Principal
- Ms. Debby Morgan, Management Coordinator
Customer Contact
- Ms. Debby Morgan, Management Coordinator
- Additional Contact Information
Fax Numbers
- (303) 308-9072Other Fax
Phone Numbers
- (833) 793-1022Other Phone
- (866) 661-1784Other Phone
- (303) 308-9072
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