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ComplaintsforVinebox LLC
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Complaint Details
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Initial Complaint
07/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have a subscription with Usual Wines, a direct-to-consumer brand launched by the founders of wine subscription service VINEBOX. They sent the package to the wrong address after I had already received it at the correct address last month. I needed this package weeks ago and did not want another shipment and to cancel my subscription. Package was sent back to Usual Wines but they refuse to refund me the full amount. According to the representatives that I've been communicating with via email another shipment was sent but we are out of town for the next couple weeks. I do not want or need this shipment. I express that I did not want to do business with them anymore.Business response
07/29/2024
Dear *****************,
Thank you for bringing this matter to our attention. We understand your frustration and appreciate the opportunity to clarify the situation.
We would like to inform you that VINEBOX was acquired by ************** in 2021 and no longer has any affiliation with Usual Wines or their subscription services. After conducting an audit of our subscriptions, we can confirm that you do not currently have a subscription with VINEBOX.
We recommend contacting Usual Wines directly to resolve any issues related to your recent shipment and subscription. We apologize for any inconvenience this may have caused and appreciate your understanding.
Sincerely,
**********
Customer Service Manager
******************** by **************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.