ComplaintsforNew Wave Enviro Products Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased the New Wave Enviro 10 Stage Plus Countertop Water Filter and recently wanted to change the filter. I could not open the unit to do that. I called my neighbor who is a contractor with strong hands, no luck. We tried to use a wrench, no luck. Hot water, no luck. I messaged the company, no response.Then I went on line to look at reviews. Well, I'm not the only person unable to open the unit, so this is not some anomaly. It is something that happens to others. This is not good. If you can't open the unit to replace the filter you then will have to buy a completely new unit and that is not fair at all. In fact, it might be fraudulent.I would appreciate it if this company stood behind it's product which should last a lifetime. It sits on a counter top so it is a safe place without any kind of stress to the unit. Something is technically wrong with the unit itself. New Wave Enviro 10 Stage Plus Countertop Water Filter DO THE RIGHT THING.Business response
03/28/2024
Hello
I am so sorry no one has addressed this issue. This is the first time I am seeing it.
I would be glad to help the customer personally if she would like to call me at ************
*****************
CFO / Operations
New Wave Enviro Products, Inc
Customer response
03/28/2024
Complaint: 21410632
I am rejecting this response because:
Sincerely,
*************************
there is no resolution from the company. I will have to file with the *** and other agencies if I don't get resolution from this company that is cheating me.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.