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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/06/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a truck from this company. Come find out the the tramisson pump was out. It leaks so bad that I have to put a court of fluid in ever day. I called them about this and they'd said they can fixes it. For 100 dollars a hour plus parts. I no the truck was used but when I I look at it it wasn't leaking. Also there lot is dirt so you can see if there's leaks under the truck. I put $1000.00 down to get the plus had to send nother $ 1000.00 already to see what was wrong with it. This is why people don't trust car lots . Now it's going to cost $3500.00 or more to fix it. And I've had the truck 1 month. I don't think it's right for that's companies can do this to people and get away with it. I would like to take the truck back get my $2000.00 dollars back plus the $1000.00 I spend already on 1first payment and insurance. I don't no if you guys can help. I will never refer anybody to this car lot or any other lots like this. People work for there money and this bull that we have deal with. I don't think it's right that they get way with this.Business response
02/01/2022
***** ***** ****** *** *** ****** *************************** *** ***** ***** ********************** ***** *** ** ***** **** ** ******** *** *** * ********* *******
Hello *****,
Our side of the story is. **** ****** bought a truck from us. He contacted us about some problems. So, he brought the truck in, and our shop fixed the problems under warranty no cost to him. Everything was fine for about 3 weeks. Then **** sent a text to the salesperson that sold him the truck. Said the truck was a piece of junk and had more problems. At this point we advise that he could bring it back to be worked on. The cost of fixing the truck was never mentioned. We had not even looked at the truck to know what would be wrong with it. That was the last contact that we received from **** ******.
Thanks,
Lee H***** Owner
"If we don't have it in inventory, we will find it for you!"
Fresh Rides Inc.
3919 State Street
Evans Colorado 80620
****** ***** ********
*** ***** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.