ComplaintsforAirRadon
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I hired AirRadon to mitigate the radon in my home. AirRadon, provided me with an estimate of $1250 for the fan and $530 for a vapor barrier. AirRadon installed the fan and vapor barrier on April 18, 2023. However, they did not install either of these to the ***** (****************************************). Below is what they did not do to the standard. Only the fan itself would meet the standard. - Outside PVC was not schedule 40.- Vapor barrier was most likely not at least 6mm thick. It was black plastic sheeting from ************ Vapor barrier was not sealed in the crawl space in any way. It was just spread out over the dirt in the crawl space.- PVC was not used between the fan and the vapor barrier.- Almost no dirt was dug out under the concrete pad in the basement. A drill was used to loosen the dirt instead.- A manometer and alarm was not installed.- PVC was not used to go into the concrete pad where the dirt should have been dug out.Business response
01/22/2024
See AttachedCustomer response
01/23/2024
Complaint: 21124288
I am rejecting this response because: Returning all materials undamaged is an impossible ask. We did not ask for a full refund. We asked for a partial refund since we are using the radon fan.
Sincerely,
*********************************Business response
01/31/2024
BBB, Complaint ID ********
Request Alternative Dispute Resolution.
Response:
In the original complaint ********************************* stated that the external piping connected to the fan unit was non-compliant (not sch 40) and ********* stated that total dispute was for $1780.00. The actual charge for the job was $1750.00. This is why I said if all material is returned, I will issue a full refund of $1750.00.
In response to ********* asking for a partial return,********* has not stated a dollar total of what she expects.
Thank You,
*************************************
airRadonCustomer response
01/31/2024
Complaint: 21124288
I am rejecting this response because: Nothing was offered by AirRadon. An additional $30.00 was given in cash for additional flexible pipe material. A total of $1780 was paid to AirRadon. I am not asking for a specific amount because no materials will be returned. I asked for a refund of labor and materials other than the fan since we are still using the fan.
Sincerely,
*********************************Business response
02/14/2024
RespondCustomer response
02/21/2024
Complaint: 21124288
I am rejecting this response because: Nothing to Accept
Sincerely,
*********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.