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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am about to purchase a home and i hired them for a well test. After charging me $760 for the test, they emailed me results today saying test wasnt completed because the pump failed.Pump was fine and operating when they started their 5 hour work, its a 6 year old house and pump.They never called us to inform what happened but emailed a result day before the close which is today.They refused to respond to many messages left by the seller. They told my realtor they will want $187 to come back to diagnose the problem. We will 100% be litigating this matter if its not made right asap. I cant believe they can be in business, charge for a test that doesnt get completed while they break the equipment and not tell anyone.Business response
04/23/2024
The customer has agreed to remove the complaint so we can resolve amicably. Can you please let me know next steps?
Thank you very much.
***************** & *********************
Customer response
04/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Business response
04/24/2024
Dear BBB,
Can you please let me know if there will be a future record of this complaint as filed and then resolved OR no complaint at all period? If the filer of the complaint has to do something to expunge the record, she is willing to do so.
Thanks for your help.
***************** & *********************
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Contact Information
4091 Hwy. 74
Evergreen, CO 80439
Business hours
Today,7:00 AM - 5:00 PM
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.