Customer ReviewsforBlue Ribbon Disposal

F$@# blue ribbon disposal, f@#$ their lazy a** drivers and f#@$ **** who answers the phones. She is the most unprofessional person I have had the displeasure to work with. Thinking it is okay to yell at customers, make snide comments and hang up on you when you simply call in to inquire why your trash has not been picked up two weeks in a row.They are the most unreliable trash company in this area: FREQUENTLY missing pickups and for some reason charging the entire amount for a given month for their "service" or lack thereof Anyone looking for a trash company avoid blue ribbon at all cost.

Our drivers are very concientious. This customer was notorious for not putting his toter at the end of the driveway by the road, which is required for the trash to be emptied. This day the customer called our office manager and was very rude to her and was yelling at her - we do have it recorded if he wants a play back. We instruct all of our employees to not take abuse (yelling) by customers and to disengage the conversation. This customer had his trash piled next to his vehicle. Our drivers are instructed to not damage a customers property so the driver did not empty the trash. The customer told **** he wouldn't care if we damaged his property **** explained to him the owners would not allow that. We do not frequently miss pickups. We will protect the drivers from bad weather, that is when we do not pick up trash if the wind exceeds 30 MPH or it's white out conditions. This customer complained trash was not picked up the week before, but when checking the cameras their trash was emptied.

HORRIBLE customer service. We have been with Blue ********************** for about 2+ years now. Many times they don't pick up our waste, due to inclement weather. They claim they don't charge for the extra trash when they do pick up, but they in fact do charge ** extra, every single time. Most recently we were charged for motor oil disposal. We do not change our vehicles oil at our home. We have NO used motor oil. We were charged for motor oil in our toter. When I called to dispute, **** claimed she had pictures to prove. I said please send me those photos. I received a photo of motor oil spilled in their trash compactor. Nothing that proved there was oil in our toter. **** was HORRIFFICLY rude. And claimed that one of our neighbors clearly placed motor oil in our trash tote. I went back thru my security cameras, and found nothing of the sort. Absolutely zero willingness to work with **, and figure out a solution.

1. There have been 2 times within the last 12 months we weren't able to pickup trash due to inclement weather. 2. We do not charge extra if we were not able to get the trash the week before 3. The driver did not see the motor oil in the toter, it was not discovered until after the toter's contents were dumped into the hopper of the trash truck 4. We suggested it was possible someone put the motor oil in their toter, this has happened before when other people put their trash in someone else's receptacle 5. Gina was not rude and explained they would try to see what they could do to prevent this from happening again, there was no accusation, it was a matter of fact the oil was in that particular receptacle 6. We always strive to come up with a solution to un-forseen issues and actually gave a credit to the customer's account, but the customer sent a very rude email, (please see email pasted below) cancelling service before we could try and solve the issue. FROM THE CUSTOMER: Yet you have no picture of the actual oil, in my toter? How do you feel this picture proves anything? That could have been from anyones trash, and when it was compacted, that’s when the leak happened. You have ZERO proof that the oil came from our toter. We do not change oil at our home. We have no containers of used oil. I will be going back thru my security cameras, and will be able to see if anyone placed motor oil in our toter. All of that to say, I would like to cancel our service with you IMMEDIATELY. Not only has your service been less than desirable since we’ve been with you, your customer service is deplorable. I’m not quite sure how you stay in business doing things the way you do, and how you speak to people. I have also contacted my Bank to dispute your charges. Again, please cancel our service immediately. Regards, Katie Willis 719-338-4975 [email protected]

I've been with Blue Ribbon a few years now. I have never had any issues, I think **** is great! I contact her via text or email if needed, she has ALWAYS got back to me. I always use local companies first, I dumped ***** when they sold out to ******. I totally recommend this company!

Thank you so much for your comment *****! We do strive to be the best we can and serve our customers well. We are locally based and family owned.

If we could leave negative stars we would. It seems that Blue Ribbon trash disposal keeps changing it's trash policies at random. They are also having trouble obtaining new dumpsters or switching out your service (if you decide to downsize) .... Their website displays what a landfill will and won't pick up; however, they will also not pick up any toter with wood in it, branches, horse or dog poop (if you have acreage or a ranch). The company also arbitrarily adds on extra charges for various reasons when they look inside your dumpster. So ultimately you will end up paying a LOT more than what they advertise and get inconsistent service. Be VERY CAREFUL with your decision to do business with this company. The prices on the website and service of trash will be very much different than displayed.

We do not change our policies and have not in 5 1/2 years. We submit out policies with every new sign up in a pdf form. We are having supply problems not in our control - the suppliers we use are having issues obtaining metal, rubber, parts, etc. We have not control over our suppliers. We do not pickup horse manure, it is destructive to our equipment and is stated in our policies. We do no add extra charges at random, again, it is listed in our policies what extra charges are. If a customer does not call to inquire about what an item would be to dispose of, we have no choice but to charge. Again, is stated in our policies. WE DO NOT list pricing on our website for trash services. This customer was told she could not put tree branches in the 96 gallon toter. She had a dumpster for several months and was cleaning out her property and we did take that trash on a weekly basis. She downsized to a 96 gallon trash can that is not to be used for yard clean up. We explained this to her and she kept putting in the items we told her not to. We have had trouble with this customer now twice. She canceled service the first time, came back to us, then canceled again, due to our policy of what trash can be put in the 96 gallon trash can. We have detailed notes of the problems we have had consistently with this customer, however, we kept taking her trash.

As of todays date, 9/21/21, we still have not seen a final invoice from this business. They picked up the toter on 8/31/21 and dumped the trash in my yard. We want to ensure that the toter billing has been credited back, since they refused to pick up my trash and that we have a final invoice showing the correct payment we made and the credit back. As of the last invoice we were emailed and is available in their website, it is from 8/15/21 and there has been financial activity (payment made ) and we are expecting this company to remove the charge for their toter billing from 9/1/21 to 11/30/21