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ComplaintsforCamp Bow Wow Fort Collins
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Complaint Details
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Initial Complaint
01/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My dog went to dog day care there on January 3, 2023 as he has maybe 6 times in the past. I received a call after Newey (the dog) was there for maybe 1 1/2 hours. Tyler informed me that Newey had acted aggressive toward another dog and had broken the sking on the hand of the dog attendant. They informed me that he was being discharged and not allowed back to their facility. When I picked Newey up, he was very distressed and anxious. He had diarhhea for hours when I got him home. I asked the manager Matt to review the tape. He asked his management team and they refused. I have repeatedly asked for more information as my dog is NEVER aggressive. I have asked for mangement contact information. Nothing given and yet my dog is being treated like a criminal.Business response
01/13/2023
Our General Manager sent this client a written report of the incident that occurred between her dog and another dog while in the play yards that lead to his dismissal from our location. Regarding the footage of the incident, unfortunately, it is proprietary and we do not have the authority to release/show any video footage. As stated in our New Camper Application terms and policies, we have the right and responsibility to re-evaluate any dogs who attend daycare and/or boarding and dismiss based on behavior that we find concerning or unsafe. Since this incident resulted in a bite for one of our employees, our management made the difficult decision to dismiss Newey.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.