ComplaintsforPedego Electric Bikes
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Complaint Details
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Initial Complaint
07/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
I purchased an electric bike and have not had success due to wiring issues. They will not refund or replace with a different bike. I wasted thousands of dollars and they have not resolved my issue.Business response
08/13/2024
Hi *****, we appreciate your feedback. We have consulted with our corporate tech team and warranty department on this matter. We see that you purchased your bike for $3095 over 3 years ago and it has 215 miles on it. We also found that you have chosen not to bring your bike in for the 100-mile tune-up or any annual tune-*** that are required to keep your warranty active. After performing a full complimentary evaluation, tune up and service of your bike, we have found no defects of the bike, mechanical or electronic. Because the bike is not defective and it functions perfectly normally, it does not qualify for a refund or replacement. Thank you and have a great day!Business response
08/13/2024
Hello,
We have consulted with our corporate tech team and warranty department on this matter. This customer's bike is over 3 years old and has 215 miles on it. She has chosen not to bring her bike in for the 100-mile tune-up or any annual tune-*** that are required to keep her warranty active. After performing a full complimentary evaluation, tune up and service of her bike, we have found no defects of the bike, mechanical or electronic. Because the bike is not defective and it functions perfectly normally, it does not qualify for a refund or replacement.
The customer also noted that the disputed amount is $4000, but that is an inflated and incorrect price. The customer purchased this bike for $3095.
Thank you and have a great day!
Customer response
08/14/2024
Complaint: 22015348
I am rejecting this response because:The bike had over 100 miles on it when I purchased it.
The 5 year no questions asked warranty is completely false, yet their corporation uses it in their advertising.
I DID bring the bike in within the first year, and ***************** even commented that he hoped they would stop making that model because of the problems with wiring.
Regards,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.