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ComplaintsforSonEX Labs
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Complaint Details
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Initial Complaint
11/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
An order for 5 kilograms of product was placed and $10,000 was paid for on or about 9/13. When the product arrived it was inspected and some particles / foreign material was noted. The product was shipped back to Sonex for testing. After testing the decision was made to replace the product. The replacement product was to be shipped for delivery on Saturday, 11/6 but has not arrived. All of our requests for updates and tracking informaiton have been ignored.Business response
12/27/2021
Clay,
We had a temporary shut down at our facility. We have reached out to this client and have not heard back.
Please let us know if you recommend another approach.
Thank you, Mark
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.