ComplaintsforPawnee Leasing Corporation

• Initial Complaint

  06/30/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We were pushed by a company to use Pawnee Leasing to purchase a ************ ***** Washer. When we agreed, we were told we could pay off the equipment at any time, and we would have the equipment within 3-5 business days, if we would just use Pawnee, so we agreed. We cannot get a copy of the "contract". First they started contacting us for payment before we ever received the item. Then when we finally got it, over 1 1/2 months later, we inquired to just paying it off. They advised we would have to pay THE FULL INTEREST AMOUNT, bringing the $6500 ***** ****** to $13,000+ to pay it off, THE DAY IT WAS DELIVERED. We stated we were closing and wanted to return the item, as we had no need for it, they stated we could return it and would still have to pay $13,000+ even if we returned it. Then we received a call yesterday that we owe $108 for an interem rental fee, of a product we had not even received yet! We are requesting that we can return the product, get a full refund of all monies paid, and owe no more money. To this date, we still cannot get a copy of any agreement from the company. After our issues, we looked online and realized that they have done this to many people and/or businesses. (The agreement we signed was from *******, so until they contacted us we did not know who would have the financing so we could not research prior to purchasing.

  Business response

  06/30/2022

  We are very disappointed to receive Mr. ***** complaint. *** **** ********** ******, Inc. signed a non-cancelable legal binding contract on April 5, 2022, along with a personal guaranty. The contract was presented to Pawnee Leasing to provide the financing by ******* Credit, who is the broker on the contract.  Mr. *** chose the vendor, ******* Inc. Pawnee Leasing is not affiliated with the vendor or ******* Credit and merely provided the financing terms for the equipment.  The options for financing can be limited for start-up businesses, customers that don’t have a lot of depth to their credit or customers trying to reestablish their credit.  Pawnee Leasing provides those opportunities to businesses like *** **** ********** ******, Inc. along with providing other products and services.  The terms and fees are quite customary and are clearly, conspicuously, and specifically disclosed in the lease.   Mr. *** was under no pressure from Pawnee Leasing or ******* Inc. to return the documents, he could have chosen not to proceed with the lease & declined to return the documents.  An electronic verbal was also completed with Mr.  *** on April 7, 2022, to confirm his acceptance of the lease and approval to pay his vendors.  Mr. *** could have canceled the lease at this time if he choose not to proceed. The charge of $108.54 that Mrs. *** is referring to is for the Interim Payment.  The Interim Payment is covered in the first paragraph of the contract.  It clearly states, “you will pay an amount equal to 1/30th of the monthly payment, multiplied by the number of days between the date we first advance funds and the date of your first Payment date”.  Mr. *** signed the Pre-delivery and Installation addendum that confirms Mr. *** accepted the terms of the contract and requested advance payment to the vendor stating Rental Payments to Commence: “Lessee acknowledges that rental payments, including interim rent, shall commence up the payment of this Advance Request to pay his vendor.”
  We have reached out and sent Mr. *** a copy of his contract. We encourage Mr. *** to review his contractual obligation, if Mr. *** has additional questions, we are happy to address those with him as well. We have been in business for over 40 years and have serviced tens of thousands of customers and the few complaints we have is a testament to our business practice. 

  Customer response

  07/11/2022

  Here is the information we talked about. 
  
  ***** *** is Vice President and owns 40% of *** **** **********. Mr *** runs the day-to-day operations in the ****** Shop, such as ******s and managing the mechanics. Myself, ******** ***, President and 60% owner, handles all paperwork, leases, loans, and finances. I was not advised or included in this "lease", or it WOULD NEVER have happened. I did not authorize this purchase/lease.
  
  Also, Mr *** was under the impression he was purchasing this equipment, upon my reviewal of the "contract" he signed, this is just a lease, and after paying DOUBLE what the item is worth, he still has to purchase the item. 
  
  If you review the lease, it shows ***** *** is 100% owner, which is not the case, attached is also the SunBiz document showing I, ******** ***, am the president listed with the State of Florida.
  
  I am requesting the equipment be returned, at their cost, as they did not do their due diligence before executing a document, and all monies taken from my company account be returned. 
  
  Thank you,
  
  ******** ***
  owner
  *** **** ********** ****** Inc.
  

  
  

  Business response

  07/14/2022

  ***** *** signed a non-cancelable legal binding lease for *** **** ********** ******, Inc.  The information received only listed ***** ***'s information.  The secretary of state website was reviewed during the approval process which showed ***** *** as the Vice President and ******** *** as the President. The site doesn’t reflect ownership. The contract that Mr. *** signed stated on the Lease Schedule “A” that Mr. *** had 100% ownership of *** **** ********** ******, Inc. Why would Mr. *** sign a legal binding contract that he was 100% owner if that was not the case? Right above Mr. ***’s signature on page one of the lease it states in bold letters, DO NOT SIGN THIS LEASE UNLESS YOU UNDERSTAND AND AGREE TO ALL OF ITS TERMS. It is unfortunate that that you were not included or advised by Mr. ***, but that is not Pawnee Leasing’s responsibility, that would be something you and Mr. *** will need to resolve.  
  If *** **** **********  ******, Inc  refuses to pay, we will proceed with the action as outlined in section (10) Default on the lease agreement.

  Customer response

  07/25/2022

  In response to the complaint ID ********, we do not accept companies' response to my claim.
  
  They even stated they see that Myself, ******** *** is the president, and ***** *** is the Vice President, and that they looked into the Secretary of State showing that, but still put that Mr. *** was 100% owner, they know that is not the case just on the Subiz, with 2 owners, no one of us would have 100% Ownership, if anything the president would, not the Vice President. 
  
  Mr *** had a kidney transplant and is going through many health issues, he is on lots of medications, and he also has ammonia on the brain due to Liver Cirrhosis, which makes him not able to remember things or catch small details in documents, he is not in any shape to sign any legal documents, which is why I am the president. The salesman pushed him to hurry and sign a document without allowing him time to discuss this purchase with me and allow me time to review and approve it before it was signed. 
  
  Again when you look at the company reviews on **** you will see they continually do this to consumers. 
  
  ******** ***
  Owner
  PIt Stop Automotive Repair

• Initial Complaint

  02/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In November 2019, I thought I was entering an agreement to pay a monthly loan payment for furniture that I was purchasing to own after it was paid. My total furniture cost was 14,517.85. Fast forward here we are 2 years and some months later I called the company to see how many payments I had left because I know for fact I paid more than the furniture cost. Unbeknownst to me they told me that I have 22 more months! How is it that the monthly payment is $723 a month and I will still have 22 more months left to pay.. The crazy part is I thought my loan was with ********* financial and I later found out it had actually been sold to Pawnee Leasing. I called and the young lady told me that she couldn’t explain why I had so much more to pay!!’ The sad part is that the sales people at ******* ****** promotes these companies that they use and now when I call for clarification they said oh we don’t know about your agreement they pay us upfront!!!! This has tone illegal in every state..

  Business response

  02/11/2022

  We are disappointed to receive Ms. ******** complaint about our company. We have been in business for over 40 years and have financed tens of thousands of contracts for customers. ******** ****** *** signed a non-cancelable legal binding Commercial Lease Agreement along with a personal guaranty on December 4, 2019, with ********* ******* ***********. The contract was assigned to Pawnee Leasing Corporation shortly thereafter. Attached is a copy of the Lease Agreement, its Addendums, and Assignment.
  Our terms are quite customary, and all terms and fees are clearly and conspicuously disclosed throughout the agreement.  The schedule of rental payments is clearly outlined on page one of the Lease Agreement and right above Ms. ******** signature. Ms. ****** attached a copy of the lease schedule that discloses the number of payments is 44 and the payment is $723.94.  The contract is not paid after 22 payments.  The cost of the equipment was $14,517.85, not the total amount Ms. ****** agreed to pay over 44 months.  It states on the top of the Lease Agreement “This Lease is a non-cancelable legal commitment.  You will be required to pay taxes, fees, and other charges in addition to Rent.  Some charges are in amounts greater than our actual costs, risks, or exposure. “  
  Ms. ****** had a choice on how she wanted to proceed with financing, nobody forced her into leasing the equipment.  Financing is not free of charge & it includes additional expenses.  The options for financing can be limited for start-up businesses, customers that don’t have a lot of depth to their credit, or customers trying to reestablish their credit.  Pawnee Leasing provides those opportunities to businesses like ******** ****** *** along with providing other products and services.  Ms. ****** was under no pressure from Pawnee Leasing to return the documents, she could have chosen not to proceed with the lease & declined to return the documents.  A verbal was also completed with Ms. ****** to confirm the acceptance of the lease and approval to pay her vendor.  Ms. ****** could have canceled the lease at this time if she chooses not to proceed. Ms. ****** signed a lease for 44 contractual payments with a purchase option of 4 equal payments. When Ms. ****** called into our office on February 1, 2022, and spoke with our representative it was explained to her that the lease had 22 payments remaining and that 26 payments have been made. Unfortunately, Ms. ****** chose this venue to file a complaint and misrepresent our company’s service and reputation. Ms. ****** needs to take accountability for her actions and take responsibility for entering a financial obligation, an equipment lease, whose terms she agreed to instead of placing blame on the financing institution that allowed her the opportunity to purchase equipment she needed for her business.

  Customer response

  02/12/2022

  Complaint: ********
  
  I am rejecting this response because:Trust me I had no idea that I was signing a 44 month lease based off of the conversation that I had with ********* and ******* ******. I was in the middle of closing one business and doing a build out. I wanted purchase not lease my furniture and yes I’m guilty of not paying attention to the 44 month lease and just seeing the furniture cost of $14,500 something dollars and rushing signing ******** while being busy on my cellphone where I just signed. Not seeing! However it does not give this company the right to slide in like the snake  they are and take advantage of people charging them 3 times the cost of the actual furniture. This is legal extortion and something needs to be be done especially when I and the furniture company thought it was ********* I was in contract with. This has to be illegal abusing and raping small businesses.
  
  Regards,
  
  ******** ******

  Business response

  02/17/2022

  Statements made in the complaint are misleading, factually incorrect, and unfortunately misinformed. First, it should be noted this is a Commercial Lease Agreement in layman’s terms is a “rental”, meaning the Lessor, Pawnee Leasing Corporation, as the Assignee, is the owner of the leased business equipment and is rented to the Lessee, ******** ******, LLC during the term of the lease.  Second, the Lease Agreement is Non-Cancelable.  This is clearly and conspicuously disclosed in the “Notice” header on Page 1 of the Lease Agreement.  Third, the terms are clearly stated on page one of the Lease Agreement in “Schedule of Rental Payments” as follows: The equipment cost is $14,517.85, the number of rental payments is 44 and the monthly rent payment with tax is $723.94.  This is the lease term the Lessee agreed to when the Lease Agreement was executed.  Fourth, a lease may be paid off early under specific conditions and terms Ms. ****** agreed to in the Lease Agreement in section 1 on the second page of the lease which states in CONSPICUOUS, print that the payments are an “ABSOLUTE UNCONDITIONAL OBLIGATION THAT YOU CANNOT CANCEL OR TERMINATE, except that if you are not in default you may terminate this Lease on any Rent date by paying all amounts then due (including accrued taxes) together with all unpaid Payments for the remaining Term and the Residual Value (as defined below), each discounted to present value at 4% per annum. Fifth, the Lease Agreement does contain a purchase option such that after all rental payments are paid the Lessee may purchase the equipment from Lessor.  This is documented in the Schedule “A” also signed by Ms.
  ******.
  Ms. ****** acknowledges she didn’t read the contract in its entirety.  Below the “Scheduled of Rental Payments” and above Ms. ******** signature on Page 1, it states “DO NOT SIGN THIS LEASE UNLESS YOU UNDERSTAND AND AGREE TO ALL OF ITS TERMS (INCLUDING PAGES 2-3).  Blatant disregard to read the terms of a legally binding contract that was lawfully executed is not an excuse to release a lessee from their legal obligation. Pawnee Leasing has been in business for over 40 years, and we have serviced hundreds and thousands of customers.  Making malicious, false, and defamatory statements about our reputation is not only slanderous it’s unwarranted.  Ms. ****** needs to take accountability for her actions and stop placing blame on the financial institution that allowed her the opportunity to purchase equipment for her business.  We believe it’s in the best interest of both parties to cease doing business together.  To do that we’ll offer Ms. ****** a one-time settlement in the amount of $13,000.00 that must be paid by February 25, 2022.  Per the contract, we are under no obligation to offer a discounted settlement, and this is the best offer we will provide.  Ms. ****** can contact our office if she wishes to accept the offer.

  Customer response

  02/28/2022

  I would definitely like this case to remain open. This business have the nerve to offer me a deal to pay a lump sum to close out contract like they’re doing me a favor or a good deed. When in all actuality they’re still trying to legally rob me for an extra 15,000 plus which is still beyond doubled the cost of the furniture that I technically paid the full cost off that they paid the ******* ***** furniture company. They are ridiculous and trying to act like they’re a victim and someone is spreading false information about the business practices they have in place. These people are taking advantage of small businesses that are being misled by them. No one rents furniture for a business.
  
  
  Best Regards,
  ******** ****** 

• Initial Complaint

  01/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We leased a vehicle and paid if off on December 12th, 2021. Pawnee claimed they did not get the pay off from ****** until 12/22/21. In an email they acknowledged receipt as follows: 12-22-2021 BUYOUT $22,371.25 12-15-2021 CONTRACT PAYMENT $619.67 Despite it being paid in full Pawnee took another payment on 12/15/2021 listed above which they are not entitled to because they claimed to not receive the money and that the contract remained in full force and effect until they did. On Jan 3, 2022, at 8:20 AM, Stephanie E. R***** wrote: Yes **** A refund o $667.88 will be sent to you via ACH within 30 days. 30 days from 12/22/21 is 1/22/22. On Jan 18, 2022, I wrote again and at 9:32 AM, Stephanie E. R***** wrote: Hello ****. Yesterday was a holiday & due to the Holiday it may be running a bit behind. You should be seeing that in the next couple days. Have a wonderful day. Stephanie R***** V:************ ext *** F:************ Today Jan 27th I called and was told it would be paid sometime next week. This is completely unacceptable. They need to return my money immediately to me. This is a total stall tactic. It takes about 5 minutes to send money ACH. I am requesting a prompt refund back to our checking account so we can bring this matter to a close.

  Business response

  01/31/2022

  It's always concerning to receive a negative complaint such as Ms. *********. **** ******* LLC, DBA ****’s ******** **** signed a non-cancelable legal binding Equipment Finance Agreement on January 10, 2020, along with a personal guaranty. Ms. ******* chose the vendor and equipment through Avis Car Sales, LLC.  Ms. ******* had a choice on how she wanted to proceed, nobody forced her into financing the equipment.  Financing is not free of charge & it includes additional expenses.  Pawnee Leasing provides those opportunities to businesses like **** ******* LLC along with providing other products and services.  The terms and fees are quite customary and are clearly, conspicuously, and specifically disclosed in the lease.  The schedule of rental payments is clearly outlined on page one of the Lease Agreement and right above Ms. ********* signature.  A verbal was also completed with Ms. ******* to confirm her acceptance of the contract and approval to pay her vendor. Ms.******* could have canceled the contract at this time if she choose not to proceed. 
  On December 8, 2021, Ms. ******* called our office and advised Pawnee that she was selling the truck thru *** *** and asked for a payoff and that it would be paid on Friday, December 10, 2021.  On December 10, 2021, we received a call directly from Mike at *** *** requesting the payoff. On December 13, 2021, **** called in stating the truck was sold and she wanted confirmation we received the payoff, we explained we had not received the payoff. The payment on the contracts is due on the 15th of the month, therefore we had not received the payoff and the scheduled payment was drafted on December 15, 2021, per the contract. On December 20, 2021, **** called in stating that *** *** had wired funds to Pawnee Leasing, we told her that we hadn’t received the funds and that is why her payment was drafted. Ms. ******* was very upset and wanted a refund, we explained to her that once the payoff was received, we would process a refund accordingly. **** with *** *** also called in stating that they would be sending funds via check from the corporate office, not by wire and that we would receive funds in a couple of days. Funds from *** *** were received on December 22, 2021. On January 3, 2022, Ms. ******* emailed regarding her refund, we told her that a refund of $667.88 would be sent within 30 days via ACH. On January 18, 2022, Ms. ******* emailed again regarding the refund, we explained that due to the Holiday it may be running a bit behind, and the refund would be processed, and she should receive her refund in the next couple of days. On January 27, 2022, Ms. ******* called our office upset as she had not received her refund, she did speak with a manager who assured her she would approve the refund to be sent, the refund request was processed, and Ms. ******* received her refund on January 28, 2022. Due to the Holiday and other covid circumstances, refunds were not processed as quickly as anticipated. We hope that Ms. ******* can understand and appreciate that Pawnee Leasing takes pride in treating our customers with care and having a positive solution.
  

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