ComplaintsforCertified Rehab Services, Inc.
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Complaint Details
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Initial Complaint
11/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Sept. 1, 2023, I was measured for an orthotic for my foot and paid 460.00 for 2 of the same orthotic with my credit card the same day at their Greeley office. I was told it would be 2-3 weeks for them to complete my orthotics and they would call for me to come in for a fitting. After 3 weeks I called them to check on the status of orthotic. They told me if I haven't been called they are not done. I called 2 weeks later and was told they are extremely busy but I would be bumped up the list to expedite them. I called on October 13 and they had not started my order. I told them to please cancel my order and refund my money. Bottom line, after 4 more phone calls and a visit to their Fort Collins office on November 10 to see about my refund, and another call on November 15, it still has not happened and I'm still waiting for my refund. I keep getting the run around and no funds. "The check should be in the mail" but it is not. Thank you for any help you can provide.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.