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Complaint Details
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Initial Complaint
03/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I hired Horner Painting to paint the interior of my home. It was horrible!! I now have to hire someone else to come in and fix it. I submitted pictures of the job to the company asking for a discount. They offered $500 off a $10,000 bill. When I received the bill, it was over $2000 over the quoted price. This company is a scam!Business response
03/15/2023
Hello,
******** reached out to us two days after her painting project was completed and told us that 5 rooms in her home were painted the "wrong color." We responded to her with copies of the estimate and work order (invoice) that she was able to view at least 3 separate times (these 3 times were in project relevant communciation, she had access to both the work order and estimate unlimited times personally should she have looked at them) prior to the project letting her know that we had only ever discussed 1 color for the walls as outlined in the color key.
Since we were unaware of the second wall color we thought a fair solution would be to "split" the actual cost of repainting those rooms in the color she desired. ******** did not agree with this and continued to exclaim that this was our fault. Eventually we agreed to at least remove $540 (the split cost) from the project total cost. Over the weekend she emailed pictures of the house where some cut lines need to be touched up. She used this evidence as a chance to request paying only half the invoice for the project. We told ******** that after a project over her size it is customary for touch-ups to be completed and we were more than willing to return to take care of them. Even before payment was received.
******** responded letting us know that she would not allow us back into the house under any circumstances. To put it simply, we can't fix what we don't know. Nothing in writing from her ever expressed a 2nd color for the walls. We were not allowed back into the house to complete touch ups. What are we supposed to do?
Also, the additional $2,000 cost she raves about was a simple mistake in ********** where discount applied to the project were not "discounted" but rather "added" for some reason. This mistake has been corrected and the proper invoice has been sent.
Thank you,
Moses H*****
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Contact Information
Business hours
Today,7:30 AM - 5:30 PM
MMonday | 7:30 AM - 5:30 PM |
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TTuesday | 7:30 AM - 5:30 PM |
WWednesday | 7:30 AM - 5:30 PM |
ThThursday | 7:30 AM - 5:30 PM |
FFriday | 7:30 AM - 5:30 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.