ComplaintsforGood Feet

• Initial Complaint

  12/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The Good Feet Store was to provide me with arch supports for my feet. When I first went into the store I told the sales person I had no foot problems and just wanted to see what they had to offer. After 5 months of trial I was unable to find any comfort with what they sold me. Every time I wore the supports my feet hurt. I like to walk, I'm 79 years old and I use long walks to preserve my health. Walking is magical. Every time I went for a long walk with these supports I could not wait to get home and take my shoes off because my feet hurt so bad. I took the supports back to them and they agreed that my feet were not adjusting to the supports and they offered me store credit (they sell shoes) in return. I told them that this is unacceptable to me because of my age I don't wear out shoes as fast as when I was younger and running 3 marathons a year. I told them that I came to your store and purchased the shoe supports and paid you money, I returned the supports and you need to refund my money. They said "we have rules and we cannot refund your money we can only give you store credit". They said the credit would be around $1200.00. What am I going to do with $1200.00 worth of shoes?

  Customer response

  02/12/2024

  HI, I was wondering if you have made any progress on my refund from The Good Feet Store?

  

  Business response

  02/12/2024

  from: ********************* <*********************>
  to: **************************************,
  ********************* <****************>,
  *************************** <*************************>
  date: Feb 12, 2024, 2:40 PM
  subject: The Good Feet Store Response

  Hello *****!
  
  My name is *********************. *************** on behalf of the company. I just want to apologize for the delay in our response as it appears this particular issue has slipped through the cracks on our end. In the future, is it possible to send correspondence to me as well? 
  
  ******************************************
  
  **************** has been contacted by our customer service manager on the following dates:
  
  12-12, *****, and *****. ****** called and left another message today. We have been unsuccessful with our attempts at reaching ****************. As of now, he has been informed that we stand behind our in-store credit option and would happily issue credit for his arch supports even though we're outside of our original 90 day in-store credit policy. The credit can be used by another family member as it would be an exchange for shoes/other merchandise. 
  
  If we can be of service, please advise **************** to respond back to our phone messages by calling our customer service manager at:
  
  *************************
  ************ 
  
  --
  *********************
  Director of Sales & Training
  The Good Feet Store
  ******/***************/***********
  ************

  Customer response

  02/18/2024

  Complaint: 20963865
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************

  Customer response

  02/18/2024

  The good feet store is offering me store credit, which is unacceptable to me. I'm almost 80 years old and live alone. I have no way to use there offer of store credit. I paid them money for there product and after a period there product did not work for me. I returned everything to them, I expect them to refund my money. I am a very dissatisfied customer and want a refund. I'm not sure what BBB stands for but I think they would demand better customer service. 

  Customer response

  02/20/2024

  I just want to add I paid them $1600.00 and have nothing to show for it. I purchased those inserts thinking they would feel good on my feet. That was not the case  when I would walk in them I could not wait to gey home and remove my shoes because they hurt my feet. They want me to  take store credit which would not even be close to what I have invested. Why are we playing these silly games. Please refund my money.

  

  Business response

  02/26/2024

  As outlined in our policy, following two adjustments on the supports within a 90-day period, we proceed with issuing an in-store credit exclusively, without provision for monetary refunds. This condition is explicitly stated to ensure clarity. 
  We acknowledge that the outcome may not align with the client's expectations; however, it's important to emphasize that our policy is meticulously detailed and communicated.

  Customer response

  02/26/2024

  Complaint: 20963865
  
  I am rejecting this response because:you have $1600.00 of my money and I have nothing to show for that money. How would I ever recoup my loss using your suggested "store credit"? You are not telling me how much store credit you are talking about nor how much time I have to use it. You people are ripping me off. It's not my job to balance the scales. Does the BBB have an opinoin about this total injustice this business is imposing on me? Here's something I know, I am not unique to this problem. If your product was so successful it should be easy to give me a refund. 
  
  Regards,
  
  ***********************

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