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ComplaintsforzTrip
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
DO NOT USE THIS SERVICE! Scheduled a ride 3 hours in advance for an urgent appointment. Nobody showed up. I got a confirmation call about 1.5 hours before, which I confirmed the booking. Getting close to the latest time I would be able to still leave, I called multiple times to see what's going on. Just kept getting the message that they can't give a wait time cause they're still looking for a driver and that they'd put in another request for a driver. Ended up calling customer service and explained the situation, and they said I would be their top priority to get me a ride. I got a call about 10 minutes to confirm the ride, which I did again. Then got a call saying the driver is 13 minutes away. It's been over half an hour and no driver, no call no nothing. This is absolutely the worst service I've ever dealt with. I'd advise anyone in need of a cab to AVOID Z-TRIP AT ANY AND ALL COSTS. I've wasted a whole day with this service on the promise they'd deliver it on what they're supposed to be doing. DO NOT, I REPEAT, DO NOT CALL Z-TRIP. THEY ARE THE ABSOLUTE WORST IN THE CAB SERVICE. I'm getting in touch with the BBB regarding this garbage of a cab service, because this is absolutely UNACCEPTABLE. DO NOT CALL THEM IF YOU NEED A RIDE. THEY ARE NOT TO BE TRUSTED TO GET YOU TO YOUR DESTINATION ON TIME IF AT ALL.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.