ComplaintsforSweetwater
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
i ordered an item from this company and have not received it. They show they mailed it but USPS states not a valid tracking number, I have emailed them 3 times .but no response from them. The text below is a copy of my transaction; Sweetwater Thank You For placing your order with Sweetwater! Order #5028808101 Placed on May 18 2023 Your Order Item Quantity Price Subscription: Tagged. Personal Label Club SKU: SQ7412572 1 $19.50 Your account subscription will continue and your payment method will be charged on August 14, 2023. You can cancel anytime by visiting Your Account or emailing us at [email protected]. Subtotal $19.50 Shipping $3.15 Total $22.65 Shipping to: barbara ridley 4241 74TH ST NE WOLFORD, ND 58385-9559 USBusiness response
06/14/2023
We will take care of this refund immediately. We have a "Contact Us" form on our website that wasn't functioning for the last 6-7 days and we did not receive the emial. We didn't discover that the link was broken until earlier today. I will contact the customer directly and fix the issue.Customer response
06/14/2023
Better Business Bureau:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
Barbara Ridley
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.