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          Find a Location

          Monarch Investment & Management Group, LLC has 181 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMonarch Investment & Management Group, LLC

            Property Management
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2195 N State Highway 83

            Franktown, CO 80116-9664

            Visit Website
            (303) 660-6400

            Customer Reviews

            1.09/5

            Average of 106 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            279 complaints closed in last 3 years

            90 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Monarch Investment & Management Group ("Monarch") specializes in
            acquisition and management of investment grade income producing properties, primarily multifamily apartment communities.
            Monarch currently manages 60,217 apartment homes. Providing innovative services and solutions to the multifamily sector is the core of our foundation.

            Business Details

            This is a multi-location business.

            Find a Location

            Monarch Investment & Management Group, LLC has 181 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2195 N State Highway 83, Franktown, CO 80116-9664
              BBB File Opened:
              8/9/2011
              Years in Business:
              20
              Business Started:
              6/3/2004
              Business Started Locally:
              6/3/2004
              Business Incorporated:
              6/3/2004
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Timber Ridge Apartments
              • Bayberry Place Townhomes
              • The Villages at General Grant Apartments & Townhomes
              • Sugar Pine Apartments
              • Avalon Place Apartments
              • Fairfield Apartments
              • The Berkley Apartments
              • Vantage Point Apartments
              • Hampton Park
              • San Mateo
              • Country Green Apartments
              • Fox Hill Apartments
              • Meadow Lark Apartments
              • Mesa Gardens Apartments
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              • The Pines at Southmoor
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              • Northgate Apartments
              • Timber Cove Apartments
              • Town & Country Apartments
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              • Huntley Ridge New Albany
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              • Olde Towne Village
              • Pavilion Lakes
              • The Brickyard
              • Brookfield Village
              • Crown Colony
              • Eastgate
              • Hearth Hollow
              • High Point East
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              • The Retreat at Woodridge
              • Villa West
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              • Preston Oaks
              • Seasons on Chelsea
              • Walnut Creek Apartments
              • 21 South at Parkview
              • Afton Oaks
              • Dove Creek Apartments
              • Longridge Apartments
              • Pecan Grove Apartments
              • Rosewood Apartments
              • Arcadia Grove
              • Bloomfield Townhomes
              • Castle Pointe Apartments
              • Crown Pointe Apartments
              • Drakes Pond
              • Eastland Apartments
              • Emerald Creek
              • Fairfield Apartments and Condos
              • Fairlane East Apartments
              • Forest Pointe (FKA Castle Bluff)
              • Fountain Pointe
              • Fox Hill Glens
              • Hidden Cove Apartments
              • Lakecrest Apartments
              • Nemoke Trails Apartments
              • Old Farm Shores Apartments
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              • River Oaks Apartments
              • Riverwalk Apartments
              • Rolling Pines Apartments
              • Stonecrest
              • The Shores of Roosevelt Park
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              • City Limits Apartments
              • Eden Park Apartments
              • The Fountains in the Park
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              • Meadows of Coon Rapids
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              • Arbors of Grandview
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              • Heritage Estates
              • Hunters Ridge Apartments
              • Imperial Gardens
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              • NoRi Apartments
              • Prairie Walk
              • Regency North
              • The Ridge at Chestnut
              • San Rafael
              • Suson Pines Apartments
              • The Hills Apartments
              • The Oaks At Prairie View
              • The Retreat at Walnut Creek
              • The Retreat at Woodlands
              • The Villages at General Grant
              • Village Royale
              • Village Square
              • The Retreat at Walnut Creek
              • Colony Village
              • Forest Hills
              • Southgate Apartments
              • Tartan Place
              • The Creek
              • Country Estates Townhomes
              • Georgetowne Apartment Homes
              • Grandridge
              • Pacific Winds Apartments
              • West Haven Apartment Homes
              • Homestead Apartments
              • La Vida Buena Apartments
              • Mesa Ridge Apartments
              • Mission Hill Apartments
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              • Abbey Run
              • Ardsley Ridge
              • Arlington Village
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              • Cedarwood Village
              • Centerville Park
              • Central Square Apartments
              • Columbus Park
              • Country Club (OH)
              • Taylor Square
              • Georgetown Village
              • Hunters Ridge
              • Madison Grove Townhomes
              • McMillen Woods Apartments
              • Meadowrun
              • Miracle Manor
              • Northlake Village
              • Stonebridge Apartment Homes
              • Sunnydale Estates
              • The Brick Lofts at Historic West Tech High
              • The Brookeville Apartments
              • The Residenz
              • The Villages at Symmes Crossing
              • Valley Stream Apartments
              • Van Buren Village
              • Wake Robin Apartments
              • Waterstone Place
              • Woodman Park Apartments
              • Apache Trace Apartments
              • Willow Park
              • Ashton Pointe
              • Camelot Apartments
              • Country Club Villas
              • Country Club Villas Abilene
              • Hunters Way Apartments
              • Mill Creek Apartments
              • Summer Brook
              • Summer Green
              • The Dominion
              • Timber Ridge Abilene
              • Harbor Pointe Apartments
              • New Fountains
              • Rivers Edge
              • Ashton Pine Apartments
              • Block 2 Lofts
              • 300 At The Circle
              • Carriage Hill Apartments
              • Paddock Village Apartments
              • Upper Town Apartments
              • River Chase Apartments
              Business Management
              • Mrs. Lana Myers, Resident Relations Specialist
              • Ms. Sloan Shaffer, National Marketing Director
              Contact Information

              Principal

              • Mrs. Lana Myers, Resident Relations Specialist
              • Ms. Sloan Shaffer, National Marketing Director

              Customer Contact

              • Ms. Sloan Shaffer, National Marketing Director
              Additional Contact Information

              Fax Numbers

              • (303) 688-8292
                Other Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Property management

              Customer Complaints

              279 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/17/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              Please see letter attached. I have photos. Now the complex is trying to bill me for move out costs. I did not receive the $695 I paid in a deposit and it is illegal in ******* for them to keep my deposit for normal repairs after move out - replacing the carpet, painting, etc. This apartment complex is a health hazard.
              Read More
              Read 278 More Complaints

              Customer Reviews

              106 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Nadia S

              06/30/2024

              I moved here in June of 2021, fresh out of college. At the time, this apartment complex was within my budget, quiet and relatively close to my job. Everything was ok for the first few weeks then I started noticing things I did not like! For starters, it was told to me that pest control visited the property regularly. That was indeed a lie.August 29, 2021 was when I first noticed that my apartment floods. I alerted the then assistant property manager of this issue and she stated to me that when building 12 was built, it was not leveled properly so theres always been an issue with flooding (Why wasnt I made aware of that when I moved in)? She offered to move me to an upstairs unit but of course didnt follow through on that promise and it didnt happen. This problem continued to happen in my unit multiple times during the 3 years I lived there. Upon moving out, I noticed that water not only came in through my patio door, but my front door as well ruining multiple pieces of furniture.Next, I started noticing that this complex really isnt as safe as they want everyone to believe. During my time here, I witnessed DV and even a shooting in February 2023.Lastly, My ** broke in my apartment on June 8th. When I began moving out June 21, it was still broken. I even called the front office and spoke with someone who stated theyd send maintenance but didnt! Prior to that, maintenance visited my unit 3 times before they stopped coming. At one point, it reached 84 degrees in there. Management was made aware that the issue wasnt fixed and didnt try to resolve it. I even received a not so pleasant call from *** the property manager trying to tell me that because I only submitted two maintenance requests regarding the ** that didnt make it a recurring issue. Yes, I only submitted two requests but I thought itd make more sense to communicate via email if they were already aware of the issue. Do yourselves a favor and avoid this place.

              Monarch Investment & Management Group, LLC Response

              07/17/2024

              Thank you for your feedback. We appreciate you taking the time to share your experience. We are glad to report that all work orders you submitted have been completed. Regarding the pest issue you mentioned, our records indicate that no such issue was reported, and our recent inspection found no pest activity. The other issues you mentioned were never called in,and no other residents have reported them. As you have moved out, we advise all work orders to be reported promptly while you are still residing here so we can address them immediately. Many of the concerns you mentioned do not align with our communitys standards. However, we are here for you and want to ensure that all concerns are addressed. Please don't hesitate to call our rental office to discuss any issues further. Our property manager is also available and more than willing to meet with you to discuss any additional concerns you may have.We take pride in providing excellent service and ensuring our residents are comfortable in their homes.
              Read 105 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

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