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          Colorado Turfin' LLC has 1 locations, listed below.

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            Business ProfileColorado Turfin' LLC

            Artificial Turf

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate that this business has a pattern of complaints.

            Complainants primarily report customer service concerns, installation issues, and lack of post-installation warranty support.

            Complainants allege encountering warrantable problems with their landscaping projects and then difficulties scheduling needed repairs. Many consumers also allege receiving unprofessional communication from business representatives when trying to resolve their concerns.

            BBB contacted the business by email on August 1, 2023 and August 10, 2023 requesting a written response that outlines a plan to address the pattern of complaints.

            The business responded on August 11, 2023 by indicating that the business, “Made changes to who deals with customer complaints” and this “will completely fix the problem.”

            BBB requested elaboration but the business did not provide further details.

            Contact Information

            6678 13th St

            Frederick, CO 80530

            (303) 349-2368

            Customer Reviews

            3/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            6678 13th St, Frederick, CO 80530
            BBB File Opened:
            4/11/2016
            Years in Business:
            8
            Business Started:
            1/26/2016
            Business Management
            • Mr. Brian Richmond, Owner
            Contact Information

            Principal

            • Mr. Brian Richmond, Owner

            Customer Contact

            • Mr. Brian Richmond, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/22/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Brian Richmond, (303-349-2368) ([email protected]) is the owner of COLORADO TURFIN COMPANY. I had the company replace my sod in the back yard with turf. After the new turf was put in my back yard I discovered that I had a big hole under the turf, so I pulled the turf back and found that one of my sprinkler line end cap that they covered up had blown off. The end piece was not put on tight enough to handle the pressure of the water. I put a cap back on tightly and call Brian to see if he would put the turf back in place. He did it, but it was NOT easy to get him to do it. He likes to think that every one is threating him so he can get out of the repair. Recently, I had another cap pop off under the turf. I call Brian to see if he would repair it. He said sense I pulled the turf back that I voided the warranty.
            Read 15 More Complaints

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ryan K

            05/21/2024

            Do not hire this company they are a fraud. They use poor materials and do not follow through on fixing mistakes or a warranty issues when they did not install it properly the first time. There is no customer service or follow up. I dont know if this is a real company, but they will take your money for terrible work.
            Read 5 More Customer Reviews

            Local BBB

            BBB serving Northern Colorado and Wyoming

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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