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Complaint Details
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Initial Complaint
05/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March 16th 2023 I had B.W. Creations **** (***************************) come and service my pond in my backyard. The agreement was ****** would drain my pond, power wash it , refill it, add chemicals for clarity, re-structure my waterfall, and check for possible leaks. ****** told me that he did not have the chemicals to add to the pond on his truck, and that there were no leaks, and that he would be back in touch with me about the chemicals. Within about 2 and a half to 3 weeks my pond started turning green again and it was still losing water! I tried to contact call , text, and email to see about the chemicals to put in my pond for clarity with no responses. For a $ ******* job i think that this is unacceptable! I think that they should come back out and drain the pond and clean it again , and put the chemicals in that they were supposed to put in on the initial services , re-check for leaks, and straighten out the rocks that they moved and left a mess.Business response
06/26/2023
We completed the work for *************** on March 16th 2023 I am attaching the final invoice that he was presented with and paid. *************** was never charged for any chemicals for clarity it was not included in the original estimate. We did have a conversation about chemical treatment and i told him the name of a product that i use and i recommended that he use it for basic maintenance of his water-feature. It appears that he did not follow up with the proper maintenance that i had instructed him to do. This resulted the agile build up due to the neglect all other items on the invoice were complete and there were some extras that were completed by our crew at no charge. These allegations are ridiculous and the very angry and hateful messages that were sent to me from *************** were the reasoning that i discontinued contact with him.
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Contact Information
Business hours
Today,7:00 AM - 5:00 PM
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | 7:00 AM - 5:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.