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            Business ProfilePhil Long Honda

            New Car Dealers

            Contact Information

            51429 Highway 6 And 24

            Glenwood Spgs, CO 81601-2544

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            Visit Website
            (970) 945-2000

            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            New and Used Auto Sales, Service and Parts

            Business Details

            Location of This Business
            51429 Highway 6 And 24, Glenwood Spgs, CO 81601-2544
            BBB File Opened:
            4/27/2015
            Years in Business:
            12
            Business Started:
            12/6/2011
            Date of New Ownership:
            10/6/2016
            Business Incorporated:
            10/6/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Phil Long of Glenwood Springs, LLC
            Business Management
            • Mr. Anthony Banno, General Manager
            Contact Information

            Principal

            • Mr. Anthony Banno, General Manager

            Customer Contact

            • Mr. Anthony Banno, General Manager
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unresolved
            Anthony, I will be calling you shortly to discuss the attached invoices that I paid to replace a rear differential on a car that I have driven less than 1500 miles. It was sold to me with a bad differential and I hope the solution to this problem is as simple as paying what I am owed and ending this terrible business deal. Please be advised that my attorneys are on this email and apprised of the situation. One will be in the room when I call you to discuss how to fix this issue. On Tue, Apr 9, 2024 at 2:37 PM Andrea Wise wrote: Hello Anthony, I just took the Pilot to Simpsons Brother's Garage here in Grand Junction. It appears the passenger back wheel differential needs to be replaced. When the Pilot was brought to me it was making a sound from the back passenger tire. As stated prior, that tire is setting off the sensor alarm everytime the car is started. The oil was also done on the car (as it was needed) how? I don't know as the oil was supposedly done 12/26/23 at 154,870 miles and I received the car with over 155,201 miles. The carfax states the oil was done on 1/2/24 at 154,883, but that was not what I was told by Alex in a prior email. I have gassed up the Pilot 3 times since I have purchased the car, in no way should an oil change be needed after driving less than 1,200 miles (given each tank is 400 miles approximately) Point being, the rear differential is going to cost me over $1000.00 to repair. I do not think I should have to cover this repair on a car that was serviced by Phil Long on 1/2/24 and 12/26/23 and the carfax states (which isn't accurate) that y'all serviced the car on 3/26/24. Please advise on how to proceed. I would like to be reimbursed for the repairs on the car in regards to the differential and oil change. I will provide the work order and estimate from Simpsons Brother's in a separate email, the parts have to be ordered and will require 1-2 days of work to complete.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Noel A.

            10/25/2022

            This company provides excellent service and really takes care of their customers. I had a problem with the valves on my Honda ridgeline, which required a repair of about $1000. Even though my car was off warranty, Phil Long Honda’s service department went to bat for me and the company agreed that the valves should not have had problems and covered the repair! Every time I have been there I have received excellent service. I recommend them highly.

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