Business ProfileforOn Tap Credit Union

I have been a member with this company for over 10 years, and I have had several loans and a credit card that I have always been current on my payments with. Recently, my family has been through a traumatic birth, a NICU stay, a car accident, job loss due to the birth, and the departed employer also ensuring I didnt get unemployment. According to their advertising and statements on their website, the purpose of the credit Union is to do everything they can to set members up for financial success, and achieve their financial dreams. One of these statements said We understand these are hard times, and member may have difficulties paying their bills. We are here to help! Ask one of our associates today. Another, Managing your finances and making the best financial decisions for your future can at times seem overwhelming, complex, or frustrating. As your local financial partner, we are here to help guide you toward financial freedom by crafting a plan that fits your needs for today and your dreams for tomorrow. Also, We craft solutionsby listening to what you need in a judgement-free environmentYour story is important, we want to hear it so we can create the best solution for yourfuture goals.These statements made me feel comfortable approaching the company and explaining my current situation for help. What I got instead was a complete lack of communication, they cut off my credit limit and expired my card without telling me and strongly urged me to sell my car. I never had anyone get in contact with me to try and figure out a solution with my financial partner in a judgement free environment. How they treated me proves their promises are nothing more than empty, false advertisements geared to manipulate members into sharing when they have financial problems so the bank can protect its own interests. Not the member.