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Complaint Details
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Initial Complaint
04/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The problem with PRQ Exteriors is the consistence solicitation. They have come to my house more than 4 times within the past 2 weeks. I had verbally told them no on the phone after the first visit and yet, they continue to come to my house. This has happened with numerous neighbors and we have a no soliciting sign in the front of our neighborhood. The police have been called to address the matter because the company will wait outside our homes, sitting in their vehicles, for upwards of 2 hours.
Business response
04/28/2023
We are very sorry that that this individual is unhappy with our company. The accusation is mostly false or exaggerated. We are replacing many of roofs in this individual's neighborhood including roofs directly adjacent to their home. We have stopped by once to introduce ourselves for two reasons - 1. To let them know that they can contact us for any debris that makes its way into their yard or any other issues that *** arise while we are re-roofing their neighbors; and 2. To offer a free inspection because there is a good chance this individual incurred damage from last summer's hail storm just like her neighbors. When this individual told us to never come back to her home, we listened to her and never came back. It only took us knocking on her door one time for the aforementioned reasons for this person to call the police on our representative. The police arrived shortly after and confronted our representative. They realized that we are in the neighborhood because we are replacing many of the neighbors' roofs and that we had zero bad intentions with this person. The police apologized to our representative for the uncomfortable interaction and thanked him for his cooperation. The reason our vehicles are around for hours on end is because we have various employees attending insurance adjustments, meeting with homeowners to discuss their scopes of work, and managing re-roof projects.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.