Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a routine doctors appointment at ********************************** Medicine Arvada. I got a xray done, my doctors office had all my insurance information and everything was paid. I got a random call from Colorado imaging associates saying I owe money on a bill, nothing was sent to me in the mail or anything. Just a random phone call. I double check with my doctors office, who assured me it was the imaging company they work with so I called back and they told me I owed $19 after insurance. I said great, please send a bill statement in the mail and also email me a copy and I will be paying the bill. It has been a couple weeks and I still havent received anything. I read reviews online for them and saw they send the bill to collections for many people without even contacting them. I do not want that to happen to me. I have tried emailing and calling several times since and cant get in contact with their billing department. I dont know what to do. I do not want to pay more than what I owe because they decide to send my bill to collections without letting me pay it.

  Business Response

  Date: 04/08/2025

  We sincerely apologize for the experience this patient recently had with our company. Colorado Imaging Associates, PC, is a private group of radiologists responsible for interpreting radiological exams performed at ************************* & Sports Medicine Arvada. We would like to clarify that we rely on the hospital clinics to provide accurate and up-to-date demographic information for each patient.
  Upon reviewing our billing records, we found that multiple attempts have been made to address the outstanding balance. On February 7, 2025, imaging services were ordered and subsequently interpreted by one of our radiologists. The patient's insurance applied $19.12 toward the deductible for the services rendered, leaving the remaining balance as the patient's responsibility. On February 18, 2025, our billing company, ****,emailed a billing statement to the address ***********************.Unfortunately, we did not receive a response. Please note that this email address was provided to our billing department by ************************* & Sports Medicine Arvada.
  On March 19, 2025, MBMS made an attempt to contact the patient via phone at ************, the phone number we received from ************************* & Sports Medicine Arvada, but there was no answer. Another billing statement was subsequently emailed to *********************** on March 24, 2025, but again, we did not receive a response.
  I have spoken with our team at MBMS, and they have confirmed that a physical copy of the billing statement has been mailed to the address on file.
  Again, we deeply regret any inconvenience this may have caused. 
  
  

  Sincerely,

  Colorado Imaging Associates, PC

  
  

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  it turns out all their emails were going to spam immediately unfortunately so I never saw them. I paid my bill and hopefully that will be the end of it. Please let them know that their emails go to spam so they can figure out if theres anything that can be done about that so other patients dont have that issue. 
  

  one thing to note, they did get a call back from me, two to be precise and in one I had a full conversation with a woman about my bill where I asked for a physical copy to be mailed and emailed, and no one mentioned that to see was a possibility for them to go to spam (non of my other health emails like from Quest or or my doctor go to spam). A mailed copy hasnt been received, but at this point its fine since Im able to pay my bill through the email. This is a never ending issue it seems like when looking at the reviews for this business. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received emergency care last November and December. It was discovered that I had an internal abscess. After testing at ********************. I literally just had surgery two weeks ago (this March) and have paid every bill received since my initial hospital stay either directly or through my insurance company and deductibles. I have seen several specialists, surgeons, and centers while fighting this health scare and have never received a bill from this imaging company but now am being hounded by collection agencies hired by them for an unpaid bill which I never received. I have tried to contact the imaging company to ask for them to send me a statement which has been unsuccessful. I would have happily paid the bill if I received one as I did with all the other health services I received. The collection agency seems to only deal in fishy text messages which further adds to the confusion and does not provide any statements either

  Business Response

  Date: 04/02/2025

  Hello,

  We sincerely apologize for the experience the patient recently encountered with our company. We (Colorado Imaging Associates, PC) are a private group of radiologists who provide the interpretation services for radiological exams performed at **************************************. It is important to clarify that we rely on the hospital to supply accurate and up-to-date demographic information for each patient. After reviewing our billing records, we found that multiple attempts were made to contact the patient regarding their outstanding balance.

  On November 24, 2024, imaging services were ordered and subsequently interpreted by one of our radiologists. The patient's insurance provider, *****, applied $98.64 toward the insurance deductible for the services rendered, leaving the remaining balance to the responsibility of the patient.
  Our billing records indicate that our billing company, ****, mailed an initial statement on December 18, 2024, to the address provided by the hospital (******************************************************************). Unfortunately, we did not receive a response from the patient. Additionally, we did not receive a returned mail notice from **** for the discrepancy in the city information (********),provided by the hospital. On January 16, 2025, MBMS attempted to contact the patient via phone call to the number we were provided from the hospital *************), but there was no answer. Then, on January 31, 2025, MBMS mailed a soft collections letter to the same mailing address as mentioned above, again notifying the patient of the outstanding balance and that the account would be sent to collections if not paid promptly. Unfortunately, we did not receive a response from the patient, nor did MBMS receive a returned mail notice from ****. A final phone call reminder was made on February 17, 2025 no response from the patient. Because we still had not received any communication from the patient, the account was forwarded to our collections agency in accordance with our office's billing policy.
  
  
  Sincerely,

  
  Colorado Imaging Associates, PC
  ************

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have sent me to collections for a fee. I have never used their service or been to their location. I confirmed with all medical services I have used that there is no charge through this group. They have no way to get a hold of customer service or way to access information regarding what the charge is for. There are 130 other reviews for their website with the same issue. They have sent me to debt collections and I wish for the charge to be removed as well as the debt collection history

  Business Response

  Date: 03/04/2025

  Good afternoon,

  We sincerely apologize for the experience you recently had with our company. We (Colorado Imaging Associates, PC) are a private group of radiologists who provide interpretation services for radiological exams at **************************. After thoroughly reviewing both our billing and hospital records, we found that the patient in question, ****** ******, was seen at **************************'s emergency department on 8/31/24. During this visit, imaging services were ordered and subsequently interpreted by one of our radiologists.
  Our billing company processed the charges for these imaging services and submitted them to the patient's insurance provider. According to the response we received from your insurance company, the $158.90 charge for radiology services was applied toward the patient's deductible. On 9/20/24 a billing statement was sent via email to ************************ Our billing systems records indicate that the statement was read in the patient portal, however,we did not receive a response. A paper billing statement was then mailed to the following address: ************************************************* (the same address provided in this complaint) on 11/4/24. Unfortunately, there was no response. Our billing company also made attempts to reach the patient via IVR phone calls on 10/18/24, and 11/18/24, to the phone number ************. Because we did not receive any communication regarding this matter, the account was sent to our collection agency in accordance with our offices billing policy.
  For your reference, I have attached a copy of the signed **************** Agreement from *************************** dated 8/31/24.
  Once again, we apologize for any inconvenience this situation may have caused and are happy to address any further questions or concerns you may have.
  
  Best,
  
  Colorado Imaging Associates, PC

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I apologize for needing your assistance, but his is the only way Ive been able to get any form of contact from the business but truly appreciate your help.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month, I received two statements from Colorado Imaging Associates, so I went online to create two payment plans for the balances I was being billed. I told my sister what I had done and she informed that I should not have set up these payment plans because I qualified for hospital discounted care. So, the next day I contacted the billing department and informed them that I was a recipient for discounted care and asked them where I needed to send my documentation. I was given an address. At this time I asked if the payment plans could be placed on a hold or removed until they received my information. The representative assured me that he could place a hold on my account. Well, after 30 days had passed, I went online to check my bank balance and noticed that Colorado Imaging had taking money from my account. I immediately, contacted them this past Wednesday, June 5,2024. At this time I was told that they could not verify if they received my documentation and only a supervisor could remove payment plans. I asked to speak to a supervisor and was told to call back the next day. When I demanded to speak to a supervisor the representative put me on an infinite hold that I ended up calling again and speaking to another representative that gave me two phone numbers to contact ***** or *****. she also put in a ticket for them to contact me today Friday June 7,2024. I called ***** and ***** today and I got their voice mail. I never got a call back. So, I called the billing department again to verify the address that the first representative initially gave me. I was told that my documentation needed to be sent to the ** Box Number. This has been very frustrating that I decided to send my information by fax because 30 days have passed. In addition, I constructed a letter to send along with my paperwork and that I have attached as supporting documents of my poor experience with Colorado Imaging billing department.

  Business Response

  Date: 06/11/2024

  We sincerely apologize for the experience you recently received from our company. After reviewing our billing records, the patient initially called our billing office on 5/7/2024 to discuss both of her outstanding accounts and to inform them she qualified for the hospitals discount care program. At that time, both accounts were put on hold, and she was instructed to send a copy of her letter (billing office address and fax number given), but after extensive research, were unable to successfully locate the document. In the meantime, the patient set up an online payment arrangement in the patient portal and made a credit card payment for $100 to the first account and $160 to the second account (see attached receipts) with a **** (account ending in 1026) on 6/1/2024. On 6/5/2024, the patient called our billing office upset because the second payment arrangement she made for both accounts were deducted from her credit card. She was informed that the billing office had still not received her discounted care letter and were unable to refund her payments until it has been received. The patient then became upset and requested a call back from a billing office supervisor after 1:00pm (MST) that same day (Friday). Unfortunately, our billing supervisor (who is in an eastern standard time zone), did not receive the message until the following Monday. On 6/7/2024, the patient called the billing office again, at which time the representative provided her the accurate mailing address and fax number for her to send the discount care letter to (which, still had not been received the following Monday when the billing supervisor returned to the office). On 6/10/2024, the billing supervisor returned to the office and was able to obtain a copy of the patients discount care letter (directly from the hospital see attached), which states the patients cost for radiology services is $35 per exam. The billing supervisor refunded the patients credit card a total of $155 ($65 for the first account and $90 for the second account see attached refund receipts) to the same **** credit card that was used to make the initial payment.
  
  We again apologize for the experience this patient received. As mentioned before, our billing supervisor has refunded the patients credit card. Both billing accounts now have a $0 balance.
  
  Sincerely,
  
  Colorado Imaging Associates

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21820596
  
  I am rejecting this response because:

  The amount due to me is incorrect.  The patient portal shows that I was refunded $90.00. however, $160.00 -$35.00 equals $125.00 not $90.00, so, I am still owed an additional $35.00 for this account.

  6/10/2024 Refund $-90.00
  6/1/2024 Payment $160.00
  5/6/2024 Payment Plan $410.00
  5/1/2024 Statement $480.00  

  The other account : as follows is correct.

  6/10/2024 Refund $-65.00 
  6/1/2024 Payment $100.00 
  5/6/2024 Payment Plan $262.00 
  5/1/2024 Statement $297.00

  Also, when I go to the patient portals, the accounts do not show that my accounts have $0 balance nor does it show that the payment plans have been deactivated. When or how long does it take to have these payment plans removed? Also, I would like an Itemized statement sent to me for both accounts showing a zero balance.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/24/2024

  We again apologize for the frustration you are experiencing. As previously mentioned, the billing supervisor returned to the office on 6/10/2024 and was able to obtain a copy of the patients discount care letter which states the patients cost for radiology services is $35 PER EXAM. The billing supervisor then refunded the credit card $90 because there were 2 services performed (at $35 each, totaling $70). At that time, the automatic payment plan was also closed.
  
  Unfortunately,the patient payment portal does not reveal account balances in real-time. I have requested that our billing company promptly send the patient an itemized statement to reflect the $0 balance for both accounts.
  
  Sincerely,
  
  Colorado Imaging Associates

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21820596
  
  I am rejecting this response because:

  The amount refunded to me is incorrect. I received 2 statements from Colorado Imaging: in  the amount of $480.00 (Account # ************** and $297.00 (Account # *************. I made a payment of $160.00 and $100.00. respectively. The issue is that your company took a total of $105.00 ( $35+$35+$35= $105.00). NOT $70.00 !!!!! PLEASE review my accounts and send me the $35.00 that is owed to me. Once this is fixed, then send me an itemized statement.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/26/2024

  We have spoken to our billing company at great length regarding this patients billing accounts and the frustrating experience she received. Once again, we sincerely apologize. We have asked our billing supervisor to refund the credit card an additional $35 and issue another statement in the mail today. We hope this will satisfy the patients request.
  
  Sincerely,
  
  Colorado Imaging Associates

  Customer Answer

  Date: 06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December and January of 2023 going into 2024 I had to have a couple hospital visits due to extreme pain. ******** hospital contracts for 3rd party services but they do not say who those companies are. I received at least 7 different bills from at least 3 different companies for these visits, if not more. Colorado Imaging sent me two different bills for close to the same amount. I paid one thinking that was the end of it. I got 2 paper notices and they went to collections on the one I missed. I never received any phone calls or emails stating it was going to collections. I would have paid this right away had I known. I called on 5/29 when I got the collection notice and asked that they pull it out of collections and I was denied. This severely affects my credit by going to collections. More attempts and explanations could have been made. With all the scams going on, I never know when it is actually a bill.

  Business Response

  Date: 06/14/2024

  We sincerely apologize for the experience this patient received from our company.After reviewing our billing records, this patient had billing statements from two different dates of service. The first billing statement was from 12/23/2023 for $132.46, in which the patient paid by credit card on 3/11/2024 (see attached receipt). The second statement was from 1/23/2024 for $166.64. The patient was sent an initial e-statement (same email address listed above) on 2/19/2024, then a second (reminder) e-statement on 2/23/2024, and finally, a paper statement that was mailed to the home address listed above on 4/2/2024.Because we did not receive a timely response or payment from the patient, the account was sent to our collections company on 5/17/2024, per our office policy. On 5/29/2024, the patient finally called our billing office, but because our billing office had not received a timely response, she was referred to our collections company for further assistance. Records show the balance was paid to them in full on 5/30/2024 (see attached letter from our collections company).
  In addition to the efforts previously mentioned, our patients also receive an IVR phone call for any outstanding billing statements. Unfortunately, the hospital did not provide a phone number for this patient, which eliminated our ability to call her directly.
  Furthermore,collection agencies in Colorado cannot report medical debt that is less than $500 because of the new House Bill 23-1126. Therefore, this medical debt should not affect the patients credit reporting.
  
  Sincerely,
  
  Colorado Imaging Associates 

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two late payment notices in the mail on 3/29/24 stating that an earlier itemized statement had been emailed and that the payments were late. I searched all emails including spam and determined I had never received these emails. The late payment notice did not provide any details other than the amount owed. On 4/1/24 I called the number on the notices ************ and asked that the itemized statements be sent to me by email. The customer service rep confirmed my email address and said he sent them to me. I never got the emails (check spam folder, etc). I followed up with emails to their customer service email address ********************** on 4/1/24 and got no response (check spam folder, etc). There are many complaints online about the billing practices of this company, this seems to be an ongoing problem that they are unable or unwilling to address.

  Customer Answer

  Date: 04/03/2024

  I did receive today 4/3/24 the requested billing detail including dates of service and service provided (see attached).  These were sent via email with no other accompanying text/explanation.  As I originally stated I never received these itemized invoices prior to collection threat from Colorado Imaging Associates which I attached to my original complaint. I did not get a response from Colorado Imaging Associates to the emails I sent asking when the original invoices were sent nor any other explanation.

  I did send email to Colorado Imaging Associates yesterday 4/2/24 that I was initiating BBB complaint to obtain the invoice detail.

  As I originally stated Colorado Imaging Associates has a pattern of sloppy invoicing practices resulting in unwarranted collection threats to customers and many of these are documented on the BBB website. I hope others will continue to file these complainants to document these poor business practices and hold Colorado Imaging Associates accountable.

  I appreciate the fast response from BBB, thank you for your help!

  ***********************

  **********
  

  Business Response

  Date: 04/04/2024

  We sincerely apologize for the experience this patient has received from our company. Per our companys billing policy, patients with an outstanding balance receive the following: An initial billing statement. If a payment has not been received, patients will then receive a phone call one month later. If a payment has still not been made, patients are then sent a final statement that specifies a payment is due immediately and failure to do so could result in their account going to collections. After reviewing this patients billing records, both billing statements were emailed on 2/6/24 to the email address we have on file **************** On 3/6/24, our billing company tried to contact the patient by phone to the number we have on file *************)but was unsuccessful. On 3/21/24, a final statement was mailed to the patients home address we have on file (************************************************************************) but again, there was no response from the patient. We have verified that the statement was successfully mailed, as we have not received a return-to-sender notification from ***** On 4/2/24, the patient called our billing office requesting another copy of his statement. These were emailed to the same email address listed above, per his request. Documentation in our billing records show the patient opened the emailed statements and viewed them in the patient portal (see attached document).
  
  We again apologize for the experience this patient received. After a thorough search and account review, it is unclear why this patient did not receive the billing statements our billing company sent. We would like to offer a 15%discount on his outstanding account ********************,
  
  Colorado Imaging Associates, PC

  Customer Answer

  Date: 04/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  As in previous similar billing incidents with other customers, Colorado Imaging Associates apologizes profusely but the back office processes that result in billing disconnects continue to occur, with my case being the latest example.

  I do request that this complaint be displayed with the others relating to this business.  I accept Colorado Imaging Associates response with the understanding that the only thing that will change their behavior is pushback from unhappy customers, of which there seems to be many.

  I appreciate BBB help on this!
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/28/24 I received a bill in the mail saying "We previously sent you an itemized invoice via email for the amount you owe for our services. Our records show an unpaid balance remains outstanding for these services. You must contact us now or send immediate payment to avoid further collection efforts"No contact phone number is listed on the bill.No contact email address is listed on the bill.No local address is listed on the bill.As in all the other complaints lodged against this organization, no itemized invoice was ever emailed.As in all the other complaints lodged against this organization, whatever treatment they are alleging has been completely settled and paid by insurance.

  Business Response

  Date: 02/29/2024

  We sincerely apologize for the experience this patient has received from our company. We are a group of radiologists who read and interpret radiological exams for several hospitals in the Denver ***** area. We rely heavily on the hospitals to send our billing company the most up-to-date patient demographic information, unfortunately this does not always happen. After reviewing the hospitals demographic file that was sent to our billing company, it appears the hospital has his phone number listed as ************, rather than the number provided in this complaint. Additionally, the email address we were provided ********************** by the hospital was also inaccurate. They did however provide ** with an accurate home address: *******************************************************************, which matches the copy of his drivers license on file at the hospital. Further review of billing records shows a billing statement letter was sent to his home address on 2/21/2024, which does include our billing phone number (see attached copy) at the top.
  With the patients permission, we are happy to provide a copy of the patients demographic file from the hospital that was sent to our billing company.
  
  Sincerely,
  
  Colorado Imaging Associates

• Initial Complaint

  Date:01/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My child was in an accident and received services in the emergency room from Colorado Imaging Associates back in January of 2022. I received a bill, but noticed they had not actually billed my insurance, I called and verified insurance information with them so they could submit the bill. I did this every couple months when a bill showed up. I contacted my insurance and did everything to help both sides get the bill submitted. On October 17th of 2023, I spoke to ***** at Colorado Imaging Associates and she said that she could see the bill was not submitted correctly and spoke with our insurance, she even called back and left me a message saying she confirmed that our insurance had it now. I never heard anything more. Now, January 13th, **** I just received a letter from collections saying I owe this. I am guessing because it is out of their contract dates to file a claim with our insurance they are sending it on to me. I am at a loss of what else to do, I do not think the bill is my responsibility, especially when I already pretty much maxed out our insurance for 2022.

  Business Response

  Date: 01/15/2024

  We sincerely apologize for the experience youve received from our company. According to our billing records, multiple attempts were made on our end to submit the claim to *****. The claim was initially submitted to Cigna on 1/27/2022 but was informed there was no claim on file after reviewing the account.  Attempts to refile the claim were made on 7/22/2022,8/3020/22, 12/13/2022, 4/24/2023 & 6/5/2023, but each time were informed by Cigna the claim could not be found. Our billing company has made several follow-up calls to ***** to get this claim-filing issue resolved but have been told to allow additional time for the claim to process.
  We understand your frustration with this incident, therefore we have asked our billing company to close the account, with no balance due from you.
  
  Sincerely,
  
  Colorado Imaging Associates

  Customer Answer

  Date: 01/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Is there anyway I can get confirmation that this is taken care of and that I am removed from collections.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/16/2024

  I have reached out to our billing company as well as our collections company. Both companies have agreed to send you the documents you've requested. 

  Sincerely,

  Colorado Imaging Associates

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never been to this place and they sent me to collections for $45. How do I get a bill somewhere Ive never been? I called billing and got absolutely nowhere. I call the front desk and they send me to billing. Looking at their ****** reviews, this is a chronic issue. Ive never seen so many complaints over the same thing. It seems like they are scamming people!

  Business Response

  Date: 12/18/2023

  We sincerely apologize for the experience this patient has received from our company. We are a group of radiologists who read and interpret radiological exams for several hospitals in the ****** metro areas,as well as several mountain-towns. Our billing records show this patient had an exam done on 2/7/2023 that one of our radiologists interpreted at ****************************************. Our billing records also show the patient called on 12/13/2023 in regard to the statement balance. At that time, our billing company re-sent a copy of the billing statement, per her request.  With the patient's permission, we can upload a copy of the ************************ Agreement that was signed prior to the medical services she received.
  
  Kind Regards,
  
  Colorado Imaging Associates

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving collection calls on bill already paid.

  Business Response

  Date: 10/31/2023

  We sincerely apologize for the experience this patient has received from our company. After insurance adjudication, our billing data shows a coinsurance balance of $26.94. On 9/13/2023, a billing statement was mailed to the patient (same address listed in this complaint). On 10/13/2023, second billing statement was mailed to the patient. On 10/13/2023, the patient called our billing company stating he paid at the time of service. The billing representative informed him the billing statement was for the professional component (a fee separate from the facility/technical fees). Therefore, any fees he paid at the time of service did not include the professional component. On 10/27/2023, he received a phone call from our billing company to remind him of the outstanding bill, but there was no answer. On 10/30/2023, the patient called our billing company again. He said he processed a bill on 10/20/2023 through his credit union but was informed there is no record of any credit card payment on his account.
  
  Our billing company performed additional research into this payment, but we still do not show receipt of his funds. We would gladly credit the account if the patient would provide us with a receipt with the payment details from his credit union.
  
  Sincerely,
  Colorado Imaging Associates