Business ProfileforFH Flooring

FH Flooring installed our floor in December 2021. Initially, my wife and myself were extremely happy with this $9,280.20 investment in our home. However, within six months a series of quarter-inch wide gaps appeared at the end of several floorboards. These gaps appear in a prominent location and are impossible to ignore. They do no not look like normal material shrinkage (referenced in the warranty document), and neither do they match the known direction our property has shifted in the past. To us, this appears to be an installation issue. We reached out to FH Flooring about these gaps and, although it took months to get a response, **** from FH Flooring eventually visited in late October 2022. After taking a look, he promised an answer within two weeks, but since then we have heard nothing. We have left phone messages and sent emails but still: nothing. It is now September 2023.FH Flooring offer a limited two-year warranty on installation issues. We wonder if the lack of response is an attempt to delay until we can no longer file a claim.FH Floorings website states: we strive to provide our clients with the best customer services by a friendly, knowledgeable, and responsive staff. But to us, they have been extremely NON responsive. The reviews page on their website appears designed to mislead. Where ****** reviews give them a 4.4 star rating their website suggests they only have 5.0 star ratings.We are still hoping that FH Flooring will provide a reasonable resolution to this issue, but at the moment they are ignoring us. Not responding to a customer does not feel like the action of a trustworthy business. If they fail to respond to this complaint by Septembers end we will have to take legal action.