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Business Profile

Collections Agencies

A-1 Collection Agency, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for A-1 Collection Agency, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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A-1 Collection Agency, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account was created when Community Hospital turned the account over to A-1. Since that time I have paid $150.00 per month for over 4 years and A-1 has sent it to court twice even though I have never missed a payment but there are 2 court costs as well as hospital bill and I owe more now than when it went to collections. I have been paying $200.00 a month starting in 2025 and my last payment of 200.00 resulted in 96.00 being removed with $104.00 being taken by company.

      Business Response

      Date: 03/14/2025

      The original accounts were part of an awarded judgment by the courts on from files listed with us in 2011.   The courts awarded this judgement in 2013 and awarded a revival of the judgment in 2019.  In 2019, the courts awarded another judgment on flies listed with us in 2014 and are currently in the process of reviving that judgement.  As they are awarded judgements through the court, post judgment interest at 8% continues to accrue.   Please feel free to contact our office directly to discuss further at ************.

    • Initial Complaint

      Date:06/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After my ex-husband choked me and slammed his head into mine, he somehow split his heads open and went to the ER. Even with domestic violence charges and a protection order against hi , this garbage company told me I needed to pay for this bill because he was in jail and not able to pay. The lack of humanity with this company is gross. Lowest of the lowest people. Even after having this bill removed via the credit bureau, they still call to harass me.

      Business Response

      Date: 06/14/2024

      The last time we had a conversation with ****** was in 2022.  We have continued to try to reach out to her, unsuccessfully.  Per her recent request to stop calling her, we have now moved the file to cease communication.

    • Initial Complaint

      Date:06/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m not liable for this debt with ******** ****** hospital, I do not have a contract with ******** ****** hospital, they did not provide me with the original contract as I requested

      Business Response

      Date: 06/27/2023

      The dispute needs to be made directly with the debt collector, and the disputed needs to provide enough information for us to complete a reasonable investigation to determine ig the debt is legitamant . 

      The consumer has multiple accounts in collection. We are unable to determine which account he is disputing.  

    A-1 Collection Agency, LLC is NOT a BBB Accredited Business.

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