ComplaintsforGrand Valley Power
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Complaint Details
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Initial Complaint
11/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
There is no way to track the money. There are no invoice numbers with the bill so you cant track which payment goes to which bill. So records do not match and theres no way to check. This buisiness needs invoice #s to go with each bill so money can be tracked.Business response
11/15/2023
I apologize for the inconvenience this is causing you. Our billing system is not set up to create invoice numbers for each billing cycle. I understand it can be frustrating to track payments especially since we show the cumulative payments each billing cycle instead of individual payments. Our SmartHub system does allow you to see each payment amount, the date it was made as well as the method of payment. These are in time updates. When you have some time, I would like to talk with you and answer any questions you may have. We want to make sure you get the information you need regarding bills and payments. Please feel free to contact me directly, **************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.