ComplaintsforHeirloom Estate Sales, LLC

• Initial Complaint

  06/29/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  In April 1922 we contracted with Heirloom Estate Sales/Joann J***** to hold an estate sale in our home in the Summer of that year. At that time we gave her seven items of art (paintings & sculptures) to begin to try and sell at her location and online. These items were valued in excess of $7500. In July she held the estate sale and paid us for the items sold. A number of items remained unsold, some of which were donated to charity. The remaining approximately 15-20 items of art she agreed to take to her location and attempt to sell. These items were valued in excess of $5500. None of the original items given to her in April or the remaining items left from the estate sale have been reported as sold. We would contact her every couple of months to get a progress report and she always had some reason why nothing had yet been old. Occasionally she would report that a sale was pending and we should be receiving a check soon. No payments have ever been received. For the past month we have tried to contact her, calling nine times and leaving seven messages asking to call us back. Her personal phone is not accepting messages; her business phone goes straight to voice mail where we have left seven messages. Her listed business address is no longer valid and I have no other way of contacting her.

  Customer response

  08/21/2023

  Heirloom Estate Sales has contacted me, made payment, and otherwise resolved the remaining issues.

• Initial Complaint

  02/02/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Heirloom Estates •Dec 21st-dec 31st •40% of proceeds Never purchased any of my items. Per contract they would protect my belongings. They would price it at market price and get as much as possible from items. Items are to be sold in my home, never taken or of the house. 1938 marge barbie removed, ******** tv removed before i even saw the connects let alone agreed to hire them. Didn't recieved contracts till 12/11. Then acted like she was waiting on me, but she never sent them. This made it to where she would had to triple book herself. She only had my sale for 2 days, contract states longer. Contracts states that they would protect any belongings. I crashed my moving trailer 12/28. I had police place 3 totes on porch. Told the ladies to not sell, to place in closet. They moved them to the trash area, abs they were stolen. My necessity items. Personal items, thc infused oil as well. $45.00 8 186 shanpoo/conditioner bottles (3x each) The lingerie box that was frosted was taken by her on the 21st and not mentioned to me to o asked about it. I would like a null of contract, barbie and some tv returned or sold to them for my price if market value.......a list of detailed items sold on Friday and Saturday Sunday. They sold a playground, that was sold with the house, Almost cost me the sale......

• Initial Complaint

  01/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I hired Joanne J*****, owner of Heirloom Estate Sales to have an estate sale for my mother on Sept, 2021. My mother had been an antique dealer, stained glass window maker and sold native American jewelry pottery, rugs, kachinas, original paintings and baskets thoughout the years. The collection to be sold was large.She had a vast amount of antique furniture, glassware, Roseville pottery, china, dolls, vintage jewelry, clothing, antique pictures, clocks, housewares, lots of stained glass, supplies and vintage Fiestaware; it took up 3 floors of a large house, garage and two story outbuilding. We had to have a second sale; the second sale was in October 2021. The contract I signed with Joanne states " Records, receipts and payment: within 30 business days after the conclusion of the sale and a written summary of the results of the sale results showing the gross sale proceeds, itemized fee and expenses deducted, and net proceeds distributable to you. The client will receive a check within 35 days following the sale, less expenses, payable to the signature on the estate sale agreement." The proceeds of the sale was supposed to go to The ********* ****** *****. We talked about that at the time I signed the contract. I never heard from Joanne after that and went in to her shop on Nov 19, 2021 but she was not there. I told the shopkeeper about it and texted Joanne to remind her. I have yet to receive payment or any phone calls from Joanne regarding this.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩