Business ProfileforDesert Oasis Spas and Pools

Purchased a hot tub for therapy for my husband who was in a near death ATV accident on February 20, 2022. Lorie was extremely nice when I was in asking questions and deciding to buy it. Purchased on 4-11-22 price 9646.94$, it hadn't come in yet so I waited until May 5th to have it delivered. I have had nothing but problems with it from the get go. I believe the other owners name is Mark, can't remember and he and Ashley were so very rude and not helpful at all I don't want to talk to them. When I complained the first time it was to the owner Mark, Tim or something, about the water being full of debris, he sent someone over to check it... on June 17-22, Mark came and said oh um I agree you should get a new filter and drain the water, clean it out and it will be just fine. The mother board to control the tub was blinking saying " CHANGE WATER" The tub was filled with leaves debris stuff from outside although I have to cover on and secured, I have a screened tent around it that is bolted down and always shut. There is no way there should be any sort of debris in the that tub. I mentioned my concerns that this tub wasn't sealed correctly when it was being built, the owner said " no way in hell that is not sealed, he blew me off". So I drained the tub, got a new filter cleaned it out as per the instruction I was given. Refilled, treated covered it up and checked the next day, still good. Did not tub that night, next day tub was full of debris AGIAN. So I figured it might be a seal problem, but then again it said CHANGE WATER, I did it again. So the tub was delivered and set up May 5th, 22, drained June 18,22, continuing problems, drained again did not call desert oasis because of the owners snide rude behavior from the prior encounter. Plus they charged me 110.00$ for sending someone out to check the spa and tell me what I already knew! I called and tried to talk to them about it a few days ago , I want to return it, because I believe it is defective, the owner said, Hell no I’m no taking that back , there’s nothing wrong with it. I don’t believe its his decision to take a defective 10,000 product back.