ComplaintsforServiceMaster 24 Hour
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Complaint Details
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Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am filing a complaint against ServiceMaster Carpet Cleaning in Grand Junction, Colorado. On Oct 12, 2023, we had ServiceMaster Carpet Cleaning come out to clean our carpets. They used some product on a large spot under a rolling plant stand. The product bleached the expensive wool carpet. I spoke to the manager and he hung up on me. Later he sent my money back, $149,00. He said they could try to dye the carpet but I never heard back from them. My carpet is ruined. I think they should replace the carpet. I can’t get the business manager to return my calls.Business response
02/12/2024
None of our products bleach. They either take the stain out or they don't. She had a plant in there area for who knows how long.Customer response
02/14/2024
Complaint: ********
I am rejecting this response because: The company said they would order carpet dye to try to color the bleached spot but have not followed through. The carpet is bleached white and it was not like that before. The carpet employee can attest to that fact.
Regards,
****** *****[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.