ComplaintsforRed Rock GMC

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After my required service that I paid $1500 for 2021 *** *** with 68k miles, has started to fall apart. It worked perfectly before I took it in for the service. The front drive shaft broke after the front differential service; then replaced incorrectly; they didn't attach all the parts required for the new drive shaft. Not attaching this part will result in the part failing AGAIN and could be dangerous. I wasn't notified of the damage the previous drive shaft had cause to the oil pan, engine block and surrounding joints that now leak oil. Due to their work there is also a noise coming from the transfer case that isn't supposed to occur and didn't occur until they worked on the truck. They stated over the phone that "the front drive shaft breaking is almost unheard of". I've lost hundreds of dollars in work I've missed and gone through multiple tanks of gas for them to keep fixing my truck incorrectly. This is unprofessional and unacceptable work to do on a $60k truck. They've offered to pick up my truck so they can work on it again which would leave me stranded and unable to work resulting in losing even more money. The way they've worked on my truck feels like they are sabotaging me.

  Business response

  05/10/2024

  The customer was in 3/22 at 67939 miles to get a 60k mile service preformed. This consisted of an engine oil and filter change, tire rotation, cabin air filter, coolant additive, automatic transmission flush, BG diesel injection flush service, front differential service, and a rear differential service. The front and rear differential services consist of fluid changes of these units. No service was done to the Transfer Case at this appointment, the customer stated he had already had it done previously elsewhere.  The customer picked up the vehicle and drove it back to ******** and around for the weekend. **** ******** calls Monday 3/25 and states that there is grinding noise and popping noises when he puts the vehicle in 4 Auto. The customer is advised to bring the vehicle down to take a look at it. We receive the vehicle on 3/25 and find the front driveshaft has broke loose from the front differential. The driveshaft was replaced under warranty and the customer was advised that there was damage to the oil pan and cross member but was all surface damage nothing major.  His truck was delivered to him the following day to Glenwood. Since the truck has been in his possession he has now complained about a noise from the front end area and says he has ran codes and has something slipping in his transfer case. I have been in contact with **** multiple times over phone call and offered to have his vehicle towed to Grand Junction to access the damage and fix his truck. He states he does not want us to work on his vehicle anymore. I also informed him once again that we had not been around or serviced his transfer case (because he had stated it had already been serviced) and that seems to be where his problem is coming from.

  Customer response

  05/10/2024

  Complaint: ********
  
  I am rejecting this response because:
   Please refer to the attached diagnostic done by a professional GM certified business. This damage was not caused by the transfer case. As the diagnostic states, the front drive shaft has to be removed to service the transmission plug. The cause of the damage was result from reinstalling the original drive shaft incorrectly after the service. I also reject this response because the drive shaft that they installed to replace the broken one is the wrong size for my AT4. I noticed no comment to the missing dust boot that's supposed to protect the drive shaft yokes. I was also notified that warranty was void when I drove my truck to Red Rock after the original drive shaft broke. I will let Red Rock repair my truck at their cost due to incorrectly reinstalling the drive shaft after the service with terms; It must be towed from ******** ** *** ***** I've been notified that most of the oil in the engine has drained out due to damage so it must not be started under ANY circumstance. It must also be towed back to Glenwood so my warranty will stay active. I need a senior technician to make all the repairs, not the original technician that worked on it previous to. Everything that is on the diagnostic list needs to be replaced as those parts are damaged due to the drive shaft breaking.
  
  
  Regards,
  
  Jack Cheroske

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  05/16/2024

  We have attempted to make contact with the customer several times. Dealership is willing to have vehicle towed in and fixed properly. Just need customer to respond to us. 

• Initial Complaint

  08/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought a 2016 Elantra From red Rock GMC alternator went out 4 times starting from first 2 weeks. They promise to handle it now. They're saying not their problem. My daughter drives the car 18 with a baby. Need something dependable, they will not try to help at all.

  Business response

  08/30/2023

  Mr ******* purchased the vehicle on 9/7/2022. On 7/22/2022 Red Rock GMC did a used vehicle inspection on the vehicle and found no electrical or alternator issues with the vehicle at that time. It did have a battery that had low voltage and we replaced the battery at the time of inspection.

   

  Mr. ******* brought the vehicle back in on 10/07/2022 to have an electrical concern looked at. No electrical issue was able to be diagnosed at that time. Customer never came back into the service department or dealership with any further concerns, only to get his oil changed on 5/03/2023. 
  
  
  The vehicle was purchased as is. No extended warranty was purchased on the vehicle either. 

   

  Red Rock GMC would be more than willing to discuss this further with the customer to try and assist with the concern of the alternator on the vehicle. 

   

  Mr ******* may contact ***** ******** (General Manager) at ************* 

  Customer response

  09/01/2023

  I am rejecting this response because:
  Information from Dealer is not accurate. The car was brought in 4 times with alternator problems. **** was floor manager at the time and knows this is true. The car was looked at by red rock GMC twice and they could not locate the problem, they sent the car to Hyundai Dealer for repair. They thought the car was fixed but it happened again, alternator stopped working. I replaced again and talked to dealer about problem, **** the floor manager told me don't worry about it when it goes out again don't fix it just bring it to him and he will repair at no cost to me. When it stopped again, I showed up and they had a different floor manager and he refused to even look at it. Saying it's not his problem. 
  
   This car has an aftermarket amp under the seat of the car that we have never attempted to connect to the car. The owner of the car before us was an employe of the same dealership, he said it stopped working. So he disconnected it. I have since read online where people have installed this type of AMP and have had the same problem as we are having now. Alternators keep going bad and problem has not been found. I believe it is in the main computer for the car and **** was going to test this when it acted up again. As I stated when I brought it in again a different manager said he is not going to look at it its not his problem. 
  
  
  **** ******

  Business response

  09/05/2023

  Our records do not indicate the vehicle being brought in 4 times. I am sorry for any confusion on this. 
  
  Red Rock GMC doesnt have a **** or ever had a manager by the name of ****. 
  
  We are committed to helping the customer out and would love to have the customer come in and see what we can do to help. 
  
  Again the customer can reach out to ***** ********, General Manager of Red Rock GMC at ************. 

  Customer response

  09/06/2023

  Complaint: ********
  
  I am rejecting this response because:
  my mistake I put **** instead of ****. He can confirm all information he even came out and saw the car when acting up. He is also the one that promised he would make shore this was fixed. **** also said if I'm not available when the car acts up next time he would personally go pick up my daughter ******* and baby and have the car towed in for repair at his cost. This is the man to talk to he won't lie like the new manager. 
  
  
  Regards,
  
  ******* ****** 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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