ComplaintsforRed Rock Kia

• Initial Complaint

  05/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a car. During the sale. The sales rep. Sold me what he called bumper to bumper coverage. He said it covered everything except the bumpers. Paid $4895. January 2024 the serpentine belt went out. Thus repair was nit covered. I was told that the ins only covered what the oil touched. So I had to pay $841.30. They had my car for a month. Now it has a oil leak. They tell me this is not covered either. I feel like they lied to me to get me to buy this insurance. I would like my money back. I also think they should be honest about what they are selling. To that honesty issue. When I bought the car it had been wrecked afore they gave it to me. They knew it was damaged and didn't say anything about it. I didn't see the damage due to the way they parked it. I took it back as soon as I saw it. With in half and hour from leaving dealer. I wanted them to take it back. They talked me into keeping it. Said they would fix everything.

  Business response

  05/28/2024

  We have reached out to ***** and scheduled an in store meeting for Thursday the 6th of June. We will go over her service contract and move forward from there! Thanks!

• Initial Complaint

  03/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I've paid for a motor to put in my car and have been getting the run around for 2 months now. I have been out of a vehicle and I need my car back and they only have excuse after excuse why it's taking so long. I have to call them for updates. They never call me

  Business response

  04/05/2024

  We have been in contact with ***** and have come to a very amicable resolution. There was a misunderstanding between ***** and the advisor that has now been fixed. The vehicle is undergoing its final tests from the repair and about to be returned back to her in a repaired condition. Thank you 

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car in for software updates two weeks ago, there were concerns with the engine, they asked me to bring in service records and my car for more testing. I was told I would absolutely get my car back today. If parts are needed, they would be ordered and when I bring the car back for work they would give me a loner car until my was done. I brought my car in for testing today, as scheduled, they say I cannot have it back and that there is no loner. I am officially stranded in Colorado (the closest dealership to my home) with no way home. I am unable to rent my own car so I am just stuck, possibly for weeks. I’m told I can request reimbursement for costs associated with this, but no help getting a car or getting home

  Business response

  12/27/2023

  ****** dropped off  her vehicle and was given a vehicle to drive on 12/22/23 while hers is being repaired. We are still waiting for the part to arrive before we are able to complete the work. I have called ****** twice and left messages to confirm she is taken care of. I have yet to get a call back. I can be reached directly at ************ for further assistance.

  ****** *****, General Manager

• Initial Complaint

  02/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  on 02/10/2021 I purchased a Kia Soul from Red Rock Kia in Grand Junction Colorado and they lied and put my electronic signature on documents that were different than what they were showing me on the screen. They charged me $2895.00 for a warranty/service contract that I told them I did not want and they also changed the sale price of the vehicle from $11000.00 to $12401.00 ***** *********, the salesman, told me I got three free oil changes for purchasing the vehicle from them. Now they are telling me I got the oil changes by purchasing the service contract. I declined any type of service contract. My signature was also added to a Drive Pur antibacterial treatment form that I was also not told about and did not agree to pay for. They lied and I did not look at the paperwork until I heard about the investigation for fraud. I did speak to ****, a Manager at Kia on 02/17/23 and he is asking me to come to review the paperwork that I signed on 02/21/23 He states that the electronic signature could not be used to falsify what I was signing but I do not believe him. He also stated all the claims of contract fraud are crap and that no one can prove it anyway. I know I declined the extended warranty and was never told about the service contract or special cleaning. Also, the sale price is more than what I was told. On the documents my signature is the same in each spot.. they took 1 signature and applied it to whatever forms they wanted... How is it legal that they use this and how could I know what I was signing? I told ****** ******** that I was concerned about that when I was signing and he told me not to worry and that all Dealerships do the paperwork this way now. These forms are not what they were showing me on the screen while I signed. I trusted them and should not have.

  Business response

  02/23/2023

  Dear ********,
  We understand your concerns and would like to reassure you that we have already canceled your extended service contract and refunded the money to the lender. We apologize for any confusion or inconvenience this may have caused.
  We are also keen to discuss any other issues you may have had and would like to arrange an appointment with you at your earliest convenience. Please let us know a suitable time for you to meet with us, and we will make the necessary arrangements.
  Thank you for bringing this matter to our attention, and we look forward to resolving any outstanding issues.
  Sincerely,
  **** *******

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a vehicle from Red rock Kia. They sold it to me without a functioning head light. They owed me a new light, but they've had my vehicle money than I have after purchasing.

  Business response

  01/17/2023

  Red Rock Kia has committed to repairing the headlight assembly and the wiring to correct the issue. We have already replaced the headlight assembly and waiting on a special order part of the wiring, It was supposed to arrive on Friday 01/13/2023 and was delayed by the transportation company. they part is now due to arrive Wednesday 1/18/23. At that point it should be done shortly after arrival. Red Rock Kia has also provided a loaner vehicle for the inconvenience of the repair. 

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had purchased a vehicle for red rock kia in December of 2021 in the contract we had agreed on them repairing the front bumper as a we owe the car was in the shop multiple other times for other issues the day after we bought it and was told multiple times that that would be next thing they fix was the bumper that never happened for the next 12 months I have tried to reach out about this we owe to get it fixed no response back even when I was told they would call me back now I finally someone called me back asking how we like the car I informed him again that the we owe still has not been taken care of and red rock just keeps saying they will call me back and never do but now he said those contracts expire after 30 days but the vehicle was in their shop multiple times within the first 30 days and they never repaired the bumper as the contract we agreed on.

  Business response

  12/19/2022

  We have talked with the customer and are scheduling it with the body shop to get it repaired.

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to get work done at red rock kia and was quoted 1591.00 and approved it on the 28th of September and came in to pick up the car October 12th and the price had doubled to 3200 dollars without talking to me and had changed the online form after I had approved it I'm currently looking into finding a lawer

  Business response

  10/13/2022

  We have reached out to the customer and waiting for a response from them. 

• Initial Complaint

  04/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  They lied on my credit application to the bank on the deal I signed on Feb 28,2022. This resulted in me having to do a new deal (that was a higher payment) I was promised that my registration would be paid, 3 oil changes and 3 tanks of gas as compensation. Before that when I looked at the car before purchasing I noticed there wasn’t a spare tire and I was promised that that would be included free before signing the original deal, only IF I filled out their Kia customer survey and gave them all the answers that were highlighted in a packet. I did that despite all the negatives I have experienced just so I could get the tire. It has been 8 weeks and have yet to get the tire and they are refusing to pay for the registration. They are claiming they don’t owe me anything since nothing was in writing, and that it is hearsay.

  Business response

  06/09/2022

  This issue has been resolved with ********. We have taken care of the situation and she is now happy Red Rock Kia.

  Customer response

  06/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩